Ignacio Anzevino

Manage corporate accounts and act as the point of contact between clients, internal teams, and technical areas. Track incidents, requests, claims, and service commitments. Monitor SLAs, response and resolution times, and recurring issues. Prepare reports and dashboards, coordinate corrective actions, and communicate progress and improvement plans.

Conducted cold prospecting and contacted individual and corporate clients to identify needs and present tailored healthcare plans. Managed consultative B2B and B2C sales, objection handling, opportunity follow-up, and closing. Provided customer support, handled inquiries and claims, and managed documentation and post-sale activities.

Supported engineering office operations through document management, technical purchasing, supplier communication, data entry, and administrative coordination. Maintained organized records, followed up on requests and purchase processes, and supported internal teams with documentation, information tracking, and day-to-day operational tasks.

Completed a diploma in Data Science and Artificial Intelligence, including exploratory data analysis, statistics, regression, clustering, neural networks, and data visualization. Applied these concepts to reporting, dashboards, process analysis, and automation projects.

Completed coursework through the fourth year of the Mechanical Engineering program. Developed a strong foundation in technical analysis, problem solving, mathematics, mechanics, industrial processes, and project-oriented work.

Completed a bilingual technical program focused on electromechanics, electronics, electricity, technical drawing, industrial systems, troubleshooting, and hands-on technical problem solving.