Silvia Lugo Lugo
@silvialugolugo
Customer support and client relations professional delivering empathetic, detail-driven service remotely.
What I'm looking for
I’m a customer-focused professional with extensive experience in customer service, administrative support, coordination, and client relations. I bring strong communication, empathy, active listening, and problem-solving—paired with the ability to work independently and maintain consistent performance in deadline-driven environments.
Since 2023, I’ve worked as an independent Customer Service Representative (Remote), supporting clients with assistance, follow-ups on inquiries and requests, and trust-based relationship building. I’m comfortable handling communication and problem resolution while working in remote, often asynchronous, settings.
Earlier, I supported individuals as a Personal Coaching Specialist, focusing on active listening, client communication, and personal development assistance. I also served as an Administrative Assistant, handling document and schedule organization, client communication and follow-up, and resolution of client requests.
My background also includes Travel Coordination Management, where I coordinated travel and services, managed scheduling and logistics, and handled telephone support and client relationship management. I’m especially interested in remote opportunities across Customer Support, Virtual Assistance, and Client Success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Independent
Jan 2023 - Present (3 years 6 months)
Provided customer support and client assistance remotely by following up on inquiries and resolving requests. Built trust-based client relationships through ongoing communication.
Personal Coaching Specialist
SHANTI
Jan 2017 - Jan 2019 (2 years)
Provided individual support and guidance through active listening and client communication. Assisted clients with personal development and coaching support.
Administrative Assistant
Jurado Consorcios
Jan 2013 - Jan 2016 (3 years)
Delivered administrative support including client communication and follow-up. Organized documents and schedules and helped resolve client requests.
Travel Coordination Manager
Pronto Transporte
Jan 1999 - Jan 2007 (8 years)
Coordinated travel and services by managing scheduling and logistics. Handled telephone support and maintained client relationships through ongoing communication.
Cashier
Drugsty S.A.
Jan 2012 - Present (14 years 6 months)
Provided customer service and supported the public by handling payments. Managed cash handling and payment processing.
Education
Degrees, certifications, and relevant coursework
Instituto Divino Salvador
Perito Mercantil, Business/Commerce
Earned the Perito Mercantil qualification at Instituto Divino Salvador in Corrientes, Argentina.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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