Open to opportunities

Silvia Lugo Lugo

@silvialugolugo

Message

Customer support and client relations professional delivering empathetic, detail-driven service remotely.

Argentina

Message

What I'm looking for

I’m looking for remote opportunities where I can deliver empathetic customer support, handle client inquiries end-to-end, and strengthen relationships through clear communication, organization, and reliable follow-up.

I’m a customer-focused professional with extensive experience in customer service, administrative support, coordination, and client relations. I bring strong communication, empathy, active listening, and problem-solving—paired with the ability to work independently and maintain consistent performance in deadline-driven environments.

Since 2023, I’ve worked as an independent Customer Service Representative (Remote), supporting clients with assistance, follow-ups on inquiries and requests, and trust-based relationship building. I’m comfortable handling communication and problem resolution while working in remote, often asynchronous, settings.

Earlier, I supported individuals as a Personal Coaching Specialist, focusing on active listening, client communication, and personal development assistance. I also served as an Administrative Assistant, handling document and schedule organization, client communication and follow-up, and resolution of client requests.

My background also includes Travel Coordination Management, where I coordinated travel and services, managed scheduling and logistics, and handled telephone support and client relationship management. I’m especially interested in remote opportunities across Customer Support, Virtual Assistance, and Client Success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Independent

Jan 2023 - Present (3 years 6 months)

Provided customer support and client assistance remotely by following up on inquiries and resolving requests. Built trust-based client relationships through ongoing communication.

Customer Support Client Communication Problem Solving Relationship Building Scheduling coordination Email WhatsApp Google Docs Google Drive Microsoft Office Zoom

Personal Coaching Specialist

SHANTI

Jan 2017 - Jan 2019 (2 years)

Provided individual support and guidance through active listening and client communication. Assisted clients with personal development and coaching support.

Client Communication Active Listening Problem Solving Relationship Building Independent work

Administrative Assistant

Jurado Consorcios

Jan 2013 - Jan 2016 (3 years)

Delivered administrative support including client communication and follow-up. Organized documents and schedules and helped resolve client requests.

Administrative Assistance Client Communication organizing Time Management Problem Solving Written Communication Email Microsoft Office

Travel Coordination Manager

Pronto Transporte

Jan 1999 - Jan 2007 (8 years)

Coordinated travel and services by managing scheduling and logistics. Handled telephone support and maintained client relationships through ongoing communication.

Scheduling coordination Telephone Support Logistics Management Client Relationship Management Client Communication Problem Solving