Luciano Bruno

•Oversight of a diverse team: I lead a skilled team of 12 developers, spanning across Europe, South America, and Central America. They possess varied seniorities and specialize in multiple media playback platforms, including iOS Mobile, Android Mobile, WebApp, Roku, Apple TV, Fire TV, Android TV, and Vizio.
•Backlog management: Define, prioritize, and refine the product backlog, ensuring tasks acc

•Perform analysis on 100% of the service requests, incidents, problems and change requests to ensure compliance to established OLAs/SLAs and meeting customer expectations;
•Works closely with the Service Desk manager(s) and Operations Support managers to ensure work is being completed in an efficient and expeditious manner;
•Provide data and reporting of KPI’s and trends to IT operations and othe

•Specialization: Catering to clients within the Media and Entertainment industry, with a specific focus on live video streaming.
•Diverse Team Leadership: Commanding a team of 12 developers distributed across Europe, South America, and Central America. Their expertise spans various media playback platforms such as iOS Mobile, Android Mobile, WebApp, Roku, Apple TV, Fire TV, Android TV, and Vizio.

• Project Management: Lead implementation projects for ALTO-Paylink Migration Project for all Corporate Banking accounts in LATAM, with four employees under my charge in Bogota (Colombia);
• QA Leader: Plan and coordinate the activities of QA team in order to detect or prevent inconveniences about performance; and otherwise, make the labor conditions feasible for them to improve their professional

• Manages the group’s awareness of major Information Security and IT issues, and helps to prevent escalations where possible:
· Coordinates remediation efforts and risk management for identified vulnerabilities;
· Coordinates resolution of risk and/or risk assessment and acceptance documentation.
• Collaborate with Technical Leads in order to drive process alignment and technical leadership by eva