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Demian Portela

@demianportela

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Technology leader driving digital transformation, analytics and customer-focused IT delivery.

Uruguay

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What I'm looking for

I seek senior roles leading digital transformation and analytics where I can align technology with business value, mentor teams, and deliver measurable results in collaborative, customer-focused environments.

I am a technology and information services executive with over 17 years leading multidisciplinary teams and managing IT services across high-impact regional companies.

I specialize in digital transformation, Industry 4.0, cloud journeys, and AI integration, with certifications including PMP, ITIL and CSM that support delivery excellence.

I have driven measurable business impact—scaling analytics services, reducing accounting close from 12 to 3 days saving over USD 20M annually, improving customer satisfaction 25–50%, and preventing multimillion-dollar fines through improved compliance.

I focus on aligning technology with business value, building lasting client relationships, developing talent, and delivering data-driven, agile solutions that create sustainable impact.

Experience

Work history, roles, and key accomplishments

Current

IT Manager / Industries Client Manager

Current

NTT Data Chile

Jul 2016 - Present (9 years 11 months)

Managed large-scale LATAM accounts (LATAM Airlines, Entel, BCI, Antofagasta Minerals, CCU, Abertis), scaling advanced analytics and delivery services to grow revenue (e.g., scaled a service from USD25k/month to USD75k and drove projects reducing accounting close from 12 to 3 days).

Account Management Client Relations Service Delivery Project Management Stakeholder Management Revenue Growth

IT Service Delivery Manager

TATA Consultancy Services

Apr 2009 - Jul 2016 (7 years 3 months)

Monitored and managed regional projects/services for major clients (including LATAM Airlines and América Móvil), ensured financial health, risk control, and implemented CMMI and Scrum best practices to improve delivery quality.

Service Delivery Project Management Scrum Risk Management Team Leadership Continuous Improvement

IT Project Leader

TATA Consultancy Services

Jan 2006 - Apr 2009 (3 years 3 months)

Led hybrid project teams (15+ resources) delivering parallel projects, owned estimation, planning, and execution, and received client recognition for high-quality results and performance.

Risk Management Team Management SDLC Client Communication