Luara Alves
@luaraalves
I support customers across tourism and retail through multichannel service, sales, and issue resolution.
ItalyWhat I'm looking for
At Ibiza Rebels, I handle customer inquiries across email, WhatsApp, and Instagram, qualify leads, recommend services, and manage bookings, invoices, and customer information.
Previously at FreeTour Rome, I supported travelers from their first inquiry through booking, planned trips, resolved problems, and coordinated communication between customers and tour operations. At Havaianas, I delivered personalized service, achieved monthly sales targets, handled product inquiries and complaints, and supported stock management and brand marketing.
I'm motivated to build a long-term remote customer support career, bringing fluent English and Portuguese, conversational Italian, and experience using CRM and Salesforce.
Experience
Work history, roles, and key accomplishments
Representative & Customer Service
Ibiza Rebels
Jan 2026 - Present (7 months)
Handles customer inquiries through email, WhatsApp and Instagram, qualifies leads, resolves complaints and operational issues, and manages invoices, bookings and customer information.
Education
Degrees, certifications, and relevant coursework
Sapienza University of Rome
Bachelor's Degree, Global Humanities
Pursuing a degree in Global Humanities.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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