Michelle Villacillo

I am a dedicated and compassionate Customer Care Professional with over 8 years of experience in the Business Process Outsourcing (BPO) industry, specializing in healthcare, tourism, telecommunications, and technical support. My journey has equipped me with the ability to manage complex client inquiries through various channels, ensuring high customer satisfaction and efficient coordination between departments.

Currently, I work as a Back Office Tour Operator at Crown Tours, where I manage and book guided tours across Italy, Spain, and Paris. My role involves delivering exceptional customer service through phone, email, and live chat, while also handling rescheduling, cancellations, and inquiries. My previous experience includes providing real-time chat and call support for Australian telecom clients at 24[7].ai, where I resolved billing and technical issues efficiently, maintaining high levels of customer satisfaction.

Throughout my career, I have developed strong skills in conflict resolution, empathy, and adaptability, which I believe are essential in creating positive experiences for clients or patients. I am eager to contribute my expertise to a patient-centered or client-focused environment, where I can continue to make a meaningful impact.