Open to opportunities

Domenico Esposito

@domenicoesposito

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Experienced Customer Service Representative with multilingual communication skills.

Italy

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Service Representative with a strong background in CRM management and multilingual communication. Over the past several years, I have honed my skills in providing exceptional support across diverse industries, including luxury bedding and hospitality. My ability to communicate fluently in English, Spanish, Italian, and Portuguese allows me to connect with a wide range of customers, ensuring their needs are met efficiently.

Throughout my career, I have successfully managed pre- and post-sale inquiries, handled complaints, and provided product knowledge to enhance customer satisfaction. I pride myself on my problem-solving abilities and my dedication to delivering outstanding customer experiences. My previous roles have equipped me with the skills to work effectively under pressure, manage multiple tasks, and contribute positively to team success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Linenbundle LTD

Jan 2020 - Present (5 years 9 months)

Managed pre- and post-sale customer inquiries using Gorgia and Shopify platforms. Provided multilingual customer support in English, Spanish, and Italian for order management, returns, warranties, and refunds.

CRM Management Shopify Gorgias Multilingual Communication Order Processing Inventory Management Trustpilot

Customer Service Administrator and Sales Advisor

Lifeplus Europe LTD

Jan 2015 - Present (10 years 9 months)

Handled inbound and outbound calls to ensure high-quality service for existing and new customers. Managed order entry, processing, shipping, and email inquiries, while also conducting product research and package tracking.

Customer Service Order Processing Shipping Product Knowledge

Customer Service Guest Executive

Booking.com

Dec 2010 - Present (14 years 10 months)

Assisted customers and partners worldwide with reservations, confirmations, cancellations, and special requests via calls, picklists, and emails. Resolved issues related to payments, overbooking, and complaints, supporting hotel management with no-show scenarios.

Customer Support Payment Processing

Customer Service Agent

Airbnb Sitel

May 2007 - Present (18 years 5 months)

Managed, assisted, and resolved issues between Hosts and Guests via phone, email, and chat in multiple languages. Provided customer support for technical use of the Airbnb website, assisting with refunds, missing payments, and rebooking issues.

Customer Support Conflict Resolution Multilingual Communication Technical Support Chat Support

Professional Legal Translator

Professional Partnership with Atty. Alfonso Buonaiuto

Oct 2005 - Present (20 years)

Provided professional legal translation services in Italian, English, Spanish, and Portuguese for legal, commercial, and administrative documents. Specialized in translating contracts, judgments, articles of association, and various legal instruments.

Legal Translation Commercial Translation Administrative Translation IT Document Translation Contract Law

Education

Degrees, certifications, and relevant coursework

Federico II University

Degree in Law, Law

Completed a comprehensive law program at Federico II University, gaining a strong foundation in legal principles and practices. This education prepared me for roles requiring analytical thinking and a deep understanding of legal frameworks.

Papinio Stazio Classic High School

High School Diploma, Classical Studies

Graduated from Papinio Stazio Classic High School, where I developed strong foundational knowledge across various subjects. This classical education fostered critical thinking and communication skills.

School of Interpreters and Translators in Pescara

Professional Certification, Legal and Commercial Translation

Activities and societies: Member of the Italian Translators and Interpreters Association (ATI).

Obtained a professional certification in legal and commercial translation, specializing in Italian-English and English-Italian. This certification enhanced my expertise in translating complex legal and commercial documents.

Cambridge School

C2 English Certification, English Language

Grade: C2

Achieved C2 English certification from Cambridge School, demonstrating advanced proficiency in the English language. This certification validates my ability to communicate effectively in professional and academic settings.

Embassy CES School

C2 English Certification, English Language

Grade: C2

Earned C2 English certification from Embassy CES School, showcasing a high level of fluency and comprehension in English. This qualification supports my multilingual communication capabilities.