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Raphael Caldelli

@raphaelcaldelli

Multilingual brand ambassador delivering exceptional customer service for luxury brands.

Italy
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What I'm looking for

I am seeking customer-facing roles in luxury retail or hospitality where I can leverage multilingual communication, deliver exceptional client experiences, and grow into senior guest-relations responsibilities.

I am a multilingual customer-service professional with extensive experience representing luxury fashion brands and hospitality clients across calls, email and chat. I have a proven track record as a Brand Ambassador and inbound contact-center employee, supporting customers in Italian, Portuguese, German and English while consistently delivering high-quality service.

My background includes roles for Versace, Jimmy Choo and other luxury labels as well as hospitality support for a global hotel chain and guest assistance for apartment bookings. I also perform document translation and have practical skills in Microsoft Office, Adobe Photoshop, Logic Pro and iOS package tools.

Experience

Work history, roles, and key accomplishments

Education

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Institut auf dem Rosenberg logoIR

Institut auf dem Rosenberg

High School Diploma (Maturità), Linguistic Studies

Completed Maturità (High School Diploma) in Linguistic Studies at Institut auf dem Rosenberg in 2014.

Tech stack

Software and tools used professionally

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