Open to opportunities

Raphael Caldelli

@raphaelcaldelli

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Multilingual brand ambassador delivering exceptional customer service for luxury brands.

Italy

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What I'm looking for

I am seeking customer-facing roles in luxury retail or hospitality where I can leverage multilingual communication, deliver exceptional client experiences, and grow into senior guest-relations responsibilities.

I am a multilingual customer-service professional with extensive experience representing luxury fashion brands and hospitality clients across calls, email and chat. I have a proven track record as a Brand Ambassador and inbound contact-center employee, supporting customers in Italian, Portuguese, German and English while consistently delivering high-quality service.

My background includes roles for Versace, Jimmy Choo and other luxury labels as well as hospitality support for a global hotel chain and guest assistance for apartment bookings. I also perform document translation and have practical skills in Microsoft Office, Adobe Photoshop, Logic Pro and iOS package tools.

Experience

Work history, roles, and key accomplishments

Brand Ambassador

Tfour Heroes S.R.L.

Feb 2022 - Aug 2025 (3 years 6 months)

Provided multilingual customer service for luxury fashion brands via calls, emails, and chat, supporting brand reputation and resolving inquiries promptly between Feb 2022 and Aug 2025.

Customer Service Multilingual Support Live Chat Email Support Phone Support Luxury Retail CRM

Brand Ambassador

ASM-Italy

May 2021 - Jan 2022 (8 months)

Delivered multilingual customer assistance for Versace and other luxury brands via calls, emails, and chat, maintaining service standards and improving customer satisfaction from May 2021 to Jan 2022.

Customer Service Multilingual Support Phone Support Email Support Live Chat Luxury Brand Support CRM

Inbound Call Center Agent

Best Western Milano

Jul 2018 - Feb 2021 (2 years 7 months)

Handled inbound reservation requests and supported BW loyalty program members in multiple languages, improving booking accuracy and customer experience from Jul 2018 to Feb 2021.

Call Center Reserving Multilingual Support Customer Service Loyalty Programs CRM

Guest Services Associate

My Short Stay Milano

Feb 2018 - Jun 2018 (4 months)

Escorted clients to booked apartments and provided multilingual guest assistance, ensuring smooth check-ins and positive guest experiences from Feb 2018 to Jun 2018.

Check In Support Multilingual Communication Property Escort Hospitality

Translator

Freelance

Translated documents across Italian, Portuguese, German, and English for clients on a freelance basis, ensuring linguistic accuracy and cultural appropriateness.