LULuana User
@luanauser
Experienced sales and hospitality professional with a passion for customer service.
PortugalWhat I'm looking for
With a strong background in sales and hospitality, I am an experienced professional dedicated to delivering exceptional customer service and cultivating long-term client relationships. My journey began at Seneca College, where I honed my skills in tourism and travel, achieving a GPA of 3.9/4.0. Over the years, I have developed a diverse skill set that includes sales strategies, team leadership, and effective communication, all of which have contributed to my success in various roles.
As a Multi-store Manager at Grupo O Valor do Tempo, I directed staff recruitment and training, implemented productivity standards, and led the establishment of our first international store in New York City. My previous roles, including Hospitality Hostess and Sales Associate, have further solidified my expertise in customer service and sales, allowing me to consistently exceed targets and enhance the customer experience. I am proficient in multiple languages, which enables me to connect with clients from diverse backgrounds, and I am passionate about creating memorable experiences for every customer.
Experience
Work history, roles, and key accomplishments
Multi-store Manager
Grupo O Valor do Tempo
Sep 2019 - Nov 2024 (5 years 2 months)
Directed staff recruitment, training, and development programs while implementing productivity standards and operational procedures. Led the team in establishing the first international store in NYC for Portuguese tinned fish products and managed inventory processes.
Hospitality Hostess
Surfcastle Hostel
May 2016 - Oct 2018 (2 years 5 months)
Delivered exceptional customer service during check-in/check-out processes and oversaw rental surf equipment and breakfast services for guests, while supporting housekeeping operations to maintain cleanliness standards.
Sales Associate
RW & Co.
Nov 2015 - May 2016 (6 months)
Assisted customers with product recommendations and upselling, provided price quotes, and promoted store offers to maximize sales.
Administrative Technician
Union Optical Store
Aug 2013 - Aug 2014 (1 year)
Processed insurance claims and maintained accurate invoicing records while supporting customers with prescription-related inquiries.
Sales Associate/Cashier
Sears Canada
May 2012 - Jul 2013 (1 year 2 months)
Exceeded monthly sales targets and optimized inventory management while participating in store refresh projects to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
SCSeneca College
Diploma, Tourism and Travel
2014 - 2016
Grade: 3.9/4.0
Studied Tourism and Travel with a focus on customer service and client relationship management, achieving a GPA of 3.9/4.0.
Agrupamento Escolas Fernão do Pó
High School Diploma, Science & Technology
2007 - 2011
Completed Grade 12 with a focus on Science and Technology, preparing for further education in tourism and travel.
Availability
Location
PortugalAuthorized to work in
Job categories
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