Open to opportunities

Nicolas Abou Jrab

@nicolasaboujrab

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Sales and retail leader with 10+ years driving revenue and digital customer experience.

Portugal

Message

What I'm looking for

I seek a senior role in sales or retail operations where I can lead digital transformation, improve KPIs, and develop teams within a customer-centric culture.

I am a dynamic, customer-focused sales and retail leader with over 10 years of international experience across Brazil, UAE, Italy, and Portugal, skilled at driving sales growth, managing retail and e-commerce operations, and building strong client relationships. I combine data-driven decision-making, CRM optimization, and digital sales strategies to enhance customer satisfaction and brand visibility.

Throughout my career I have led store openings, managed multi-country teams, implemented paperless initiatives and analytics dashboards, and delivered measurable improvements—such as 15% KPI gains and 40% margin increases—while fostering team development and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Agent

Current

Klasswagen

May 2025 - Present (6 months)

Provide front-line customer support and manage rental contracts and digital documentation, using CRM tools to monitor satisfaction and propose process improvements.

Customer Service CRM Digital Documentation Client Relations Data Analysis

Visa Assistant

U.S. Consulate General

Sep 2023 - Jun 2024 (9 months)

Optimized applicant processing via improved data systems and digital workflows while delivering high-quality service in a fast-paced, multicultural environment.

Customer Service Workflow Optimization Stakeholder Management Communication Documentation

Logistics Coordinator

U.S. Consulate General

Mar 2021 - Aug 2023 (2 years 5 months)

Managed end-to-end logistics and inventory, led paperless initiatives to cut costs and improved operational efficiency through digitization.

Logistics Inventory Management Cross Functional Communication

Operations Manager

NVK

Aug 2018 - Mar 2021 (2 years 7 months)

Led operations and multiple customer accounts, achieving a 15% KPI improvement and building dashboards to monitor sales and team performance.

Operations Management KPIs Account Management Dashboarding Negotiation Process Improvement Team Leadership

Brand Marketing & Retail Manager

Cavallo Collection

Oct 2015 - Aug 2018 (2 years 10 months)

Opened and managed 12 retail stores across UAE and Italy, led 50+ staff, increased profit margins by 40% and reduced supplier costs by 15% through merchandising and negotiation.

retail management Visual Merchandising Staff Development Brand Marketing

Retail Department Manager

Fendi

Jun 2012 - Sep 2015 (3 years 3 months)

Surpassed regional sales targets and was recognized as Top Sales in the Middle East while implementing CRM tracking and maintaining visual standards to boost conversions.

Luxury Retail Sales Leadership CRM Visual Merchandising Sales Strategy