inês marques
@insmarques
Ambitious International Business graduate skilled in sales, customer service, and digital commerce.
PortugalWhat I'm looking for
I am an International Business graduate with hands-on experience in retail sales, banking internships, and customer support roles. I have worked directly with clients, managed cash and registers, organized merchandise, and negotiated with suppliers, while also contributing to advertising and team projects.
My international outlook was strengthened through an Erasmus+ exchange at the University of Piraeus, and I hold targeted training in career management, digital commerce and business strategy, social media management, and accounting standards. I am fluent in Portuguese and English, with conversational Spanish, and comfortable with Microsoft Office, Canva and social platforms.
I am reliable, service-oriented and eager to apply my combined academic background and practical experience to roles in sales, customer success, digital commerce or business development where I can grow and contribute to team outcomes.
Experience
Work history, roles, and key accomplishments
Inbound Call Center Agent
Unknown Employer
Jan 2026 - Present (2 months)
Handled inbound customer support calls, resolved inquiries, and provided service-oriented solutions to improve customer satisfaction.
Intern
Millennium BCP
Jan 2025 - Present (1 year 2 months)
Supported customer service and client management activities, contributed to team projects, and assisted with advertising-related tasks to improve client outreach.
Sales Assistant
Inara Clothing
Jan 2021 - Dec 2022 (1 year 11 months)
Handled cash and register operations, organized store merchandising, and negotiated with suppliers to maintain stock levels and presentation standards.
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico de Santarém
Bachelor's Degree, International Business
2021 -
Pursuing a Bachelor's Degree in International Business with coursework in international trade and business strategy.
Instituto Politécnico de Santarém
Training Certificate, Career Management
2024 - 2024
Short career management training focused on professional development and career planning.
University of Piraeus
Erasmus+ Exchange Program
2023 - 2024
Participated in an Erasmus+ exchange program studying at the University of Piraeus from September 2023 to February 2024.
Instituto de Emprego e Formação Profissional
Training Certificate, Social Media Management
2021 - 2021
Completed social media management training focused on content creation and platform strategies.
Instituto de Emprego e Formação Profissional
Training Certificate, Accounting
2021 - 2021
Completed training on accounting codes and accounting standards covering basic accounting practices.
Instituto de Emprego e Formação Profissional
Training Certificate, Digital Commerce and Business Strategy
2020 - 2021
Completed training in digital commerce and business strategy covering e-commerce fundamentals and digital marketing.
Escola Secundária Padre António Martins Oliveira
Secondary Education Diploma, Socio-Economic Sciences
2017 - 2020
Completed socio-economic sciences secondary education with focus on social and economic subjects.
Availability
Location
PortugalAuthorized to work in
Job categories
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