Open to opportunities

Louise Van Rensburg

@louisevanrensburg

Message

Experienced Customer Service Administrator with strong organizational and analytical skills.

South Africa

Message

What I'm looking for

I am looking for a remote position that values customer service excellence and offers opportunities for growth.

I am an experienced self-starter with exceptional organizational, administrative, analytical, sales, and people skills. My diverse industry and business experience, along with my business and financial acumen, drives my commitment to continuous improvement in all areas of business. I understand the importance of client service and its impact on business success, which fuels my passion for providing excellent customer service.

Throughout my career, I have held various roles, including Franchise Business Owner and Support Services Manager, where I honed my skills in administration, finance, and client relations. My ability to prioritize tasks, maintain accurate records, and communicate effectively has enabled me to build strong client relationships and ensure customer satisfaction. I am dedicated to delivering outcome-based solutions and thrive in environments that challenge my analytical thinking.

Experience

Work history, roles, and key accomplishments

Franchise Business Owner

Young Engineers Mpumalanga Central

May 2016 - Jan 2025 (8 years 8 months)

Owned and operated a franchise focused on Early Childhood Development, STEM principles, and Robotics for learners in Grade RR – 7 at various schools and centers. Managed all aspects of the business including administration and client relations.

Business Management Administration Sales Customer Service Financial Acumen Problem Solving Team Leadership

Support Services Manager

Khanyisela College

Sep 2022 - Feb 2023 (5 months)

Oversaw administration, finance, creditors, debtors, HR, IT, sales, and facilities. Ensured smooth operations and high levels of service within the college.

Administration Finance Management Human Resources IT Management Customer Service Team Management Problem Solving Communication Organizational Skills

Account Manager

Internet Solutions (Dimension Data)

Nov 2009 - Apr 2016 (6 years 5 months)

Managed client accounts for Unified Communications, Cloud, and ICT services. Focused on client satisfaction and service delivery while maintaining strong relationships.

Account Management ICT Sales Customer Satisfaction Communication Problem Solving Negotiation Team Collaboration Time Management

Key Account Manager

CQS Technology Holdings

Nov 2006 - Oct 2009 (2 years 11 months)

Specialized in providing software solutions for financial integrity and control. Developed and maintained key client relationships while ensuring service excellence.

Key Account Management Solutions Financial Control Risk Management Communication Negotiation Problem Solving Team Collaboration Analytical Skills

Sales Manager

Exact Software South Africa

Jul 2003 - Oct 2008 (5 years 3 months)

Managed sales operations for a global software development company specializing in integrated e-ERP solutions. Focused on client acquisition and retention.

Sales Management ERP Customer Retention Team Leadership Communication Negotiation Problem Solving Business Development Time Management

Snr Sales Executive

Britton Solutions

Jun 2005 - Oct 2006 (1 year 4 months)

Served as a senior sales executive for an SAP ERP business partner, focusing on the SME market. Developed sales strategies and maintained client relationships.

Sales Strategy ERP Client Management Communication Negotiation Problem Solving Team Collaboration Time Management Customer Service Business Development

Consultant

Progressive Systems College

Jan 2000 - Feb 2003 (3 years 1 month)

Worked as a consultant and was promoted to senior consultant and sales manager, teaching individuals to trade on the stock market. Managed client relationships and provided training.