Thebe Pali

As a seasoned customer service professional with over 10 years of experience in call center and customer service environments, I possess a unique blend of business acumen, leadership skills, and technical expertise. My expertise lies in billing queries, customer service,customer retention and sales, with a proven track record of delivering timely and relevant financial information for decision-making.

I am a reliable and organized team player with excellent communication skills, able to work effectively under pressure and build strong relationships with customers and employees across all levels of an organization. My passion for learning and growth has driven me to develop strong problem-solving skills, with a focus on process optimization and cost reduction.

In my current role as Account Management Customer Service Team Leader, I have honed my leadership skills, coaching and developing agents to achieve team targets and enhance customer experience. I am well-versed in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and possess skills in digital marketing, data analysis, and graphic design.