riyad nalla

Provided expert advice and support to clients on financial products and services, helping them manage finances, investments, and loan applications. Built and maintained strong client relationships, enhancing customer satisfaction and loyalty.

Managed, supervised, and provided technical advice on telecommunications systems, identifying user needs and mobilizing existing technology. Documented plans, requests, activities, and specifications, and reported on them.

Managed the day-to-day operations of the business, including sales, marketing, and HR responsibilities. Identified prospective customers, generated leads, and converted them into sales.

Handled customer accounts, managed customer relations, and drove sales through social marketing. Resolved queries and provided consultant training, including preparing training documents.

Handled inbound and outbound calls, providing high-quality customer service for all product queries. Managed packaging and warehousing stock.

Assisted less experienced Sales Representatives with technical questions and provided support as needed. Identified potential customers through networking, cold-calling, and email communications, and delivered sales presentations.

Assisted with technical questions from customers during outbound calls and researched competitors' products and pricing. Maintained customer relations and resolved complaints promptly to ensure loyalty.

Obtained a Higher Certificate in Exercise Science, focusing on the principles and applications of exercise science. Developed knowledge in fitness, health, and human performance.

Completed a Certificate in Digital Marketing, gaining expertise in various digital marketing strategies and tools. Focused on online advertising, social media marketing, and content creation.

Achieved the National Senior Certificate, completing secondary education. Developed foundational knowledge across various subjects.