Looking for a job

tshepo moroka

@tshepomoroka

Message

I connect clients, technical teams and trading technology to resolve issues and deliver reliable service.

South Africa

Message

What I'm looking for

I'm looking to make a positive impact by solving client problems, delivering quality service and building trusted long-term relationships. I value integrity, professionalism, continuous learning and opportunities to stay up to date with technology.

I manage client enquiries, support tickets, technical coordination and software licensing in securities and trading technology.

I keep clients informed, monitor outstanding issues and connect technical support teams, internal stakeholders and software vendors to resolve problems efficiently.

I bring a service-driven background across sales, credit assessment and client relationship management, focused on trust, quality and long-term value.

Experience

Work history, roles, and key accomplishments

Current

Client Services Analyst

Current

Securities & Trading Technology

Jul 2017 - Present (9 years 2 months)

Serve as the first point of contact for client enquiries and support requests. Manage client support tickets, coordinate with technical support teams, and maintain strong client relationships.

Customer Relationship Management Technical Support Coordination Query Resolution Stakeholder Management Product Licensing Microsoft Office

Sales Advisor

Game Discount Stores

Handled customer queries and managed stock. Processed payments and achieved targets.

Customer Service Stock Management Payment Processing Sales

Sales Consultant

Sports & Fitness Gym

Managed sales targets and generated new business. Maintained client relationships.

Sales Business Development Customer Relationship Management

Cellphone Specialist

Edcon

Assessed customer financial profiles and recommended suitable products. Built customer relationships, achieved sales targets, and resolved complaints.

Sales Customer Relationship Management Credit Assessment Complaint Resolution

Sales Advisor

Pro Links Marketing

Conducted cold calling and product marketing. Utilized negotiation skills and teamwork.

Cold Calling Marketing Negotiation Teamwork

Sales Consultant

Vodacom 4U Greenstone

Achieved sales targets and conducted credit assessments. Marketed products and developed new business.

Sales Credit Assessment Marketing Business Development

Education

Degrees, certifications, and relevant coursework

Ekurhuleni Technical College

National Certificate, Electrical Engineering

Completed National Certificates N2, N3 and N4 in Electrical Trade Theory, Industrial Electronics, Mathematics and Engineering Science, with practical training outstanding.