LMLouise Ingrid Twinkle Macatangay
@louisem
Hospitality operations professional, skilled in front office, accounting, and guest relations.
PhilippinesWhat I'm looking for
I am a hospitality operations professional with hands-on experience across front office, accounting, activities, and housekeeping in both Philippine and U.S. resort environments.
At Jekyll Island Club Resort I supported guest relations, cleared accounting backlogs, reconciled credit card activity, and helped migrate data into a new property management system, contributing to accurate daily income reporting.
I redesigned department SOPs and led technical setups for guest activities to improve service efficiency and engagement, while also managing timecards and suite inspections to elevate housekeeping standards.
I am eager to bring my attention to detail, operational flexibility, and enthusiasm for learning to a team-focused hospitality role that values guest satisfaction and reliable financial processes.
Experience
Work history, roles, and key accomplishments
Operations Intern
Jekyll Island Club Resort
Feb 2025 - Jan 2026 (11 months)
Supported Front Office, Accounting, Activities, and Housekeeping across a 159-room historic resort; improved guest service with 90% verbal satisfaction, cleared a 2-month dining backlog within 3 weeks, and redesigned 4 SOPs to boost service efficiency.
Management Trainee
Sofia’s Lake Resort
Jul 2023 - Aug 2023 (1 month)
Established Minimum Quality Standards and Service Sequence for Rooms Division and supported the General Manager across Sales & Marketing, F&B, Front Office, and Housekeeping during soft-opening operations.
Event Operations Intern
Art Fair Philippines
Feb 2020 - Feb 2020 (0 months)
Rotated through ticketing, sales, concierge, and registration during a five-day exhibit and provided VIP and sponsor support to ensure smooth event operations.
Education
Degrees, certifications, and relevant coursework
UDUniversity of the Philippines Diliman
Bachelor of Science, Tourism
Completed a Bachelor of Science in Tourism from the University of the Philippines Diliman, graduating in July 2024.
School of Saint Anthony
Senior High School Diploma, Accountancy, Business, and Management
Completed Senior High School in the Accountancy, Business, and Management strand, graduating in April 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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