FAfernando lozoya arzate
@fernandolozoyaarzate
Dynamic hospitality professional with 8 years of global experience.
PhilippinesWhat I'm looking for
I am a dynamic and results-driven hospitality professional with over 8 years of global experience spanning 7 countries and 3 continents. My expertise lies in leading operations for hotels, optimizing processes, and ensuring seamless guest experiences. I have successfully increased revenue by 20% through enhanced team experiences and have a proven track record in cross-departmental collaboration and management.
In my recent role as Assistant Lounge Manager at El Nido Resorts, I managed a 36-member team, improving operational efficiency while maintaining high performance standards. I have developed and implemented effective marketing and sales strategies, boosting occupancy and maintaining fiscal integrity through precise P&L management and cost controls. I am fluent in English and Spanish, with strong interpersonal skills honed through engaging with diverse cultures.
Experience
Work history, roles, and key accomplishments
Assistant Lounge Manager
El Nido Resorts
Nov 2023 - Nov 2023 (0 months)
Managed airport and jetty lounges with a 36-member team, coordinating transportation for 3 island resorts. Improved operational efficiency by reducing staff while maintaining high performance standards. Elevated customer service standards through comprehensive staff training.
Concierge Manager
Entrepreneurs Organization
Feb 2021 - Jan 2023 (1 year 11 months)
Led concierge services for members in Europe and Latin America, tripling engagement rates. Trained members on leveraging organization tools via webinars and personalized support while creating marketing materials.
Guest Relations Manager
Z Hostel
Apr 2019 - Jan 2023 (3 years 9 months)
Managed guest experiences, creating and organizing activities such as walking tours and daily events. Oversaw guest reviews and addressed feedback to improve service quality while hiring and training a team of volunteers.
Education
Degrees, certifications, and relevant coursework
University of the Valley of Mexico
Bachelor of Science, Electronics and Telecommunications
2008 - 2014
Studied Electronics and Telecommunications, focusing on the principles of engineering and technology in communication systems.
Availability
Location
PhilippinesAuthorized to work in
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