Open to opportunities

Marylyn Sebastian

@marylynsebastian

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Hospitality and operations leader blending hotel management, F&B entrepreneurship, and compliance expertise.

Philippines

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What I'm looking for

I seek a role leveraging my hybrid hotel and F&B operations experience—remote-friendly, focused on revenue optimization, compliance oversight, and leading teams to improve guest experience.

I am a dynamic hospitality and business leader with over six years as a Front Office Manager at a top hotel and seven years founding and directing food & beverage operations. I focus on operational excellence, revenue optimization, and delivering exceptional guest experiences.

My track record includes improving guest satisfaction by 20%, reducing complaints by 30% through SOP and compliance enhancements, and growing a multi-location F&B concept with year-over-year revenue gains and a 15% improvement in profit margins. I also have experience coordinating revenue strategies with finance and sales teams.

I bring strong skills in staff training and leadership, regulatory compliance and contract administration, remote hospitality systems (PMS, CRM), and productivity tools. I am seeking opportunities that leverage my hybrid expertise in remote hospitality operations, revenue management, or compliance management.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Director

Current

SEB Connexion Inc

Jan 2018 - Present (7 years 9 months)

Founded and scaled a multi-location food & beverage startup, directing operations, HR, vendor relations and finance to achieve year-over-year revenue growth and improve profit margins by 15% through cost-control and supply chain optimization.

Operations Management P&L management Vendor Relations HR Regulatory Compliance Revenue Growth Marketing CRM

Front Office Manager

Edsa Shangri-La Hotel

Jan 2012 - Dec 2018 (6 years 11 months)

Managed daily front office operations, supervised and trained staff to improve service efficiency, driving a 20% increase in guest satisfaction and reducing guest complaints by 30% through SOPs and compliance protocols.

SOP Development Staff Training Upselling Compliance CRM PMS

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor's Degree, Hospitality Management

Completed an undergraduate degree in Hospitality Management with coursework focused on hotel and hospitality operations, service excellence, and management principles.