Raed Khoury
@raedkhoury
Dynamic Complex Assistant Front Office Manager with 14 years of experience.
PhilippinesWhat I'm looking for
I am a Complex Assistant Front Office Manager with 14 years of experience in the hospitality sector, dedicated to driving operational excellence and enhancing guest satisfaction. My career has been marked by a proven ability to lead teams effectively, manage front office operations, and ensure seamless guest experiences. I pride myself on my strong leadership, communication, and customer service skills, and I am adept at multitasking and resolving inquiries efficiently.
Throughout my career, I have consistently demonstrated my commitment to fostering a collaborative environment that meets and exceeds hotel standards. I have successfully overseen daily operations at various establishments, ensuring high levels of guest satisfaction through effective management of check-in and check-out processes. I am excited to contribute my expertise to a forward-thinking organization focused on exceptional guest experiences.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Executive
Thorpe Electrical Services
Jul 2024 - Present (11 months)
Collaborated with marketing and sales teams to enhance content marketing and cross-promotional initiatives. Maximized customer satisfaction through proactive problem resolution and effective multitasking. Prepared presentations and reports for executive leadership while ensuring project deadlines were met.
Complex Assistant Front Office Manager
Aloft & Element Me'Aisam
Apr 2023 - Apr 2024 (11 months)
Oversaw daily operations of the front desk, ensuring exceptional guest experiences. Managed a team to maintain high levels of guest satisfaction, handled inquiries, and ensured efficient check-in and check-out processes.
Complex Assistant Front Desk Manager
Aloft & Element Me'Aisam
Jun 2019 - Apr 2023 (3 years 10 months)
Supported the front desk team in maintaining efficient and professional guest services. Assisted with guest check-in and check-out, addressing inquiries and concerns to uphold hotel standards.
Front Desk Supervisor
JW Marriott Dubai
Jan 2017 - May 2019 (2 years 4 months)
Provided leadership and support to the front desk team, ensuring smooth operations and exceptional guest experiences. Supervised check-in and check-out processes while addressing guest inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
YUYarmouk University
Bachelor of Science, Business Administration
2005 - 2009
Completed a Bachelor of Science in Business Administration, focusing on various aspects of business management, finance, and marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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