MDMikaela Diestro
@mikaeladiestro
Customer service professional with strong communication and organizational skills.
PhilippinesWhat I'm looking for
I'm a dedicated customer service professional with extensive experience in the hospitality industry. Currently, I serve as a Front Office Supervisor at Rizal Park Hotel Manila, where I ensure guest satisfaction and lead a team of front office staff. My role requires me to multitask effectively, handling check-ins, check-outs, and reservations while maintaining a high standard of service.
Previously, I worked as a Front Office Associate at both Rizal Park Hotel and Princesa Garden Island Resort, where I honed my skills in guest assistance and reservations management. My educational background in Tourism from St. Paul University Manila has equipped me with strong communication skills and cultural awareness, enabling me to cater to diverse guest needs.
Experience
Work history, roles, and key accomplishments
Front Office Supervisor
Rizal Park Hotel Manila
May 2023 - Present (2 years)
Ensured guest satisfaction and resolved complaints efficiently. Led and supported front office staff, handling check-ins, check-outs, and reservations while understanding diverse guest needs.
Front Office Associate
Rizal Park Hotel Manila
Oct 2022 - Present (2 years 7 months)
Delivered exceptional customer service to ensure guest satisfaction. Utilized strong verbal and written communication skills for effective interactions, handling check-ins, check-outs, and reservations.
Front Office Associate
Princesa Garden Island Resort
Mar 2022 - Present (3 years 2 months)
Managed guest arrivals and departures efficiently, handling bookings, modifications, and cancellations. Provided comprehensive information on resort amenities and local attractions to guests.
Executive Assistant
Franssell Employment Provider Agency
Jan 2020 - Present (5 years 4 months)
Efficiently managed tasks and priorities to support executive productivity. Utilized strong verbal and written communication skills for effective interaction with clients and candidates, optimizing schedules and meeting deadlines.
Restaurant Reception
Aziza Paradise Hotel
Jul 2019 - Present (5 years 10 months)
Interacted positively with guests and staff, ensuring a warm and welcoming atmosphere. Handled multiple tasks efficiently, such as managing reservations, answering phone calls, and assisting guests simultaneously.
Promo Girl
Tanduay Corp
Jan 2017 - Present (8 years 4 months)
Quickly adapted to different environments and responded to varying customer interactions efficiently. Applied fundamental sales strategies to effectively promote products and engage with potential customers.
Education
Degrees, certifications, and relevant coursework
Palawan Hope Christian School
Primary Education, General Studies
Completed primary education from Grade 1 to Grade 6.
Palawan Hope Christian School
High School Diploma, General Studies
Completed four years of high school education.
St. Paul University Manila
Bachelor of Science, Tourism
Completed a Bachelor of Science in Tourism, focusing on various aspects of the tourism industry. Gained knowledge in hospitality management, customer service, and cultural awareness.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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