Open to opportunities

Jeniza Miguel

@jenizamiguel

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Hospitality professional specializing in front office operations, reservations, and executive support.

Philippines

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What I'm looking for

I seek a hospitality role where I can lead front office or reservations teams, improve guest experience, contribute to revenue goals, and grow into higher operations leadership.

I am a hospitality professional with deep experience in front office supervision, reservations management, and executive assistance across hotel and villa operations. I build seamless guest experiences while meeting revenue and performance targets.

I have supervised front office teams, trained staff, and managed check-in/check-out, inventory coordination, and escalated guest issues to uphold service standards. I contributed to pre-opening teams for new branches and enforced hotel policies to ensure smooth daily operations.

In reservations and sales roles, I handled bookings for multiple channels including Airbnb and major OTAs, met sales targets, and used tools such as Cloudbeds, Hostaway, Booking.com, and Pricelabs to optimize occupancy. I also supported executive leadership by managing calendars, travel, confidential records, expense reports, and onboarding.

I bring strong communication, critical thinking, and time-management skills, plus proficiency with Outlook, Google Suite, Zoho CRM, Infor HMS, Amadeus, and other hospitality systems, making me a reliable, detail-oriented contributor in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Villa & Chalet Reservations Specialist

The Luxury Signature

Apr 2024 - Jun 2025 (1 year 2 months)

Managed incoming sales opportunities and reservations across email, phone and integrated channels (Airbnb), providing personalized villa and chalet recommendations and meeting sales targets through optimized booking processes.

Airbnb Cloudbeds Pricelabs Guest Relations Slack

Front Office Supervisor

Hop Inn Hotel Makati & Ortigas

Oct 2018 - Apr 2024 (5 years 6 months)

Supervised front office teams, implemented check-in/out procedures, resolved escalated guest issues, coordinated staffing and inventory, and supported pre-opening activities for the Ortigas branch to maintain high guest satisfaction.

Guest Relations Infor HMS Booking.Com Agoda Conflict Resolution

Executive Assistant to CEO

Focused Training Solutions

May 2021 - Nov 2021 (6 months)

Managed the CEO's calendar, travel and confidential filings, prepared regular expense and performance reports, handled new member onboarding and supported social media posting and administrative operations.

Executive Support Calendar Management Reporting Onboarding Confidentiality Administrative Support Travel Coordination

Front Office Associate

Hop Inn Hotel Makati

Jul 2017 - Oct 2018 (1 year 3 months)

Handled guest check-ins/check-outs, processed reservations and payments, addressed guest inquiries and coordinated with housekeeping to ensure smooth daily operations during the Makati branch pre-opening and operations.

Cash Handling Customer Service Microsoft Office Booking.Com Housekeeping Coordination

Reservation Sales Specialist

InterContinental Hotels Group

Apr 2015 - Dec 2016 (1 year 8 months)

Booked reservations for North American brands, processed payments and confirmations, resolved booking issues and met sales targets while maintaining accurate rate and package information for customers.

Reserving Payment Processing Customer Support Sales Targets Email Communication