At EVA, I lead daily operations across Client Success, onboarding, HR, recruitment, payroll, and service delivery. I manage the client lifecycle from onboarding to retention and serve as the primary escalation point for key client issues.
At SupportNinja, I led 350 FTEs across multiple programs, overseeing SLA compliance, KPI achievement, and client satisfaction. I also designed and implemented a coaching framework to improve leadership effectiveness, team performance, customer experience, and KPI consistency.
At Concentrix, I led a team of 200 FTEs across multiple lines of business and managed client accounts. I used SQL-based reporting and automation to improve data accuracy and accelerate reporting turnaround.
Earlier, at Teleperformance, I led a pioneer technical support account with 250 FTEs. Across my work, I’ve supported client retention, revenue protection, and renewal initiatives through proactive engagement, service optimization, and recovery strategies.
