Loraine Claro-Gajeto
@loraineclaro-gajeto
Experienced virtual assistant specializing in lead generation and support.
What I'm looking for
I am a highly motivated virtual assistant with over seven years of remote and onsite experience supporting sales, administrative operations, and customer success for fast-paced teams. I specialize in lead generation, data management, CRM workflows, and technical support to drive operational efficiency.
My background includes high-volume email scraping and contact verification using tools like Apollo.io, SignalHire, RocketReach, Skrapp.io, Hunter.io, and ZeroBounce, maintaining a 95%+ verified contact rate and consistently adding 100–200 qualified leads weekly. I have managed large datasets in SAP/NetSuite and produced reports that improved decision-making and sales targeting.
I have led and supervised cross-functional teams, onboarding and training staff while maintaining strong client satisfaction metrics and efficient processes. My technical troubleshooting experience spans software, network, and device issues, minimizing downtime and improving customer experience.
I bring strong communication, attention to detail, and a proactive problem-solving mindset, committed to confidentiality and accuracy to support scalable growth and superior client outcomes in remote work environments.
Experience
Work history, roles, and key accomplishments
Research Analyst
FINTRX
Mar 2025 - Jul 2025 (4 months)
Performed high-volume email scraping and contact research, adding 100–200 verified leads weekly and maintaining a 95%+ deliverability rate; produced market intelligence reports that improved client decision-making efficiency by 20%.
Data Admin Clerk & Supervisor
Teams Sales & Promotions Inc.
Nov 2017 - Mar 2025 (7 years 4 months)
Managed and validated 3,000–5,000+ customer records in SAP, led a team of 15+ staff, drove sales reporting and proposals that improved targeted campaign effectiveness and maintained a 95% client satisfaction rate.
Technical Support Representative
Teletech Philippines
May 2017 - Jul 2017 (2 months)
Resolved 50–60+ technical issues weekly for mobile and network customers, maintained 90–95% customer satisfaction and met SLAs for AHT and FCR through effective triage and escalation.
Education
Degrees, certifications, and relevant coursework
Iloilo Science & Technology University - Leon Campus
Associate in Information Technology, Information Technology
Completed an Associate in Information Technology program focusing on foundational IT concepts and practical technical skills relevant to support and administration roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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