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Japhet Oen Tamsi

@japhetoentamsi

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Experienced Virtual Assistant with a passion for helping clients.

Philippines

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What I'm looking for

I am looking for a role that values client support and offers growth opportunities.

I am a dedicated Virtual Assistant with over five years of experience in providing exceptional support to clients across various platforms. My journey has equipped me with a diverse skill set, including phone, email, and chat support, as well as lead generation. I pride myself on my ability to manage multiple tasks efficiently while maintaining a high standard of organization and attention to detail.

Throughout my career, I have successfully worked with companies like CyzerG Warehouse Technology Solutions and Keilty Realty Corporation, where I honed my skills in customer service, data management, and social media marketing. My experience as a Social Media Reviewer/Analyst at Majorel allowed me to leverage statistical analysis to enhance client technology processes, further demonstrating my analytical capabilities.

My commitment to excellence and my proactive approach to problem-solving have consistently resulted in positive outcomes for my clients. I am eager to bring my expertise to a new role where I can continue to support and empower clients effectively.

Experience

Work history, roles, and key accomplishments

Sales Team Lead Generation Specialist

CYZERG Warehouse Technology Solutions & Services

Apr 2024 - Present (1 year 5 months)

Researched prospects online through social media outlets and search engines. Updated database with company and decision maker names, contact information and standard demographics.

Lead Generation Data Management

Property Manager - Virtual Assistant

KEILTY REALTY CORPORATION

Feb 2023 - Present (2 years 7 months)

Provided excellent customer service to clients and updated pipelines while maintaining client files. Utilized social media platforms to market properties effectively.

Customer Service Client Management Social Media Marketing Pipeline Management

Phone, Email, Chat and Back Office

TaskUs (DOORDASH)

Feb 2022 - Present (3 years 7 months)

Managed order entry for clients on a food delivery application and updated price, availability, and promotions for stores. Compiled information and photos organized based on client directions.

Order Entry Customer Support Data Entry Promotion Updates

Social Media Reviewer / Analyst

MAJOREL

Jun 2019 - Present (6 years 3 months)

Interpreted research findings of client technology processes using contextualization and statistical analysis. Based interpretations on research and historical documents.

Statistical Analysis Data Analysis

Virtual Assistant

VIRTUALISTS BUSINESS SOLUTIONS (VBS)

Jun 2018 - Present (7 years 3 months)

Performed data and order entry for inventory and stocks for a US-based cosmetic company. Tracked shipping and fulfillment, and assisted clients with shipping information and product inquiries.

Data Entry Order Entry Inventory Management Customer Support

Collections Agent/Lead Generation

iQOR CAPITAL ONE AUTO FINANCE

Apr 2017 - Present (8 years 5 months)

Received payments from clients and offered payment plans, enrolling clients in automatic payment. Kept client information updated for future collections.

Payment Processing Collections Lead Generation Client Communication Data Management

Education

Degrees, certifications, and relevant coursework

Pampanga State Agricultural University

Bachelor of Arts, English

Studied English language and literature, focusing on communication, critical thinking, and analytical skills. Gained a strong foundation in written and verbal communication.