Open to opportunities

Jillian F

@jillianf

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Operations Assistant skilled in stakeholder engagement and process optimization.

Kenya

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What I'm looking for

I seek a dynamic role that fosters collaboration and offers growth opportunities.

As an Operations Assistant with a strong background in stakeholder engagement and administrative leadership, I have successfully managed cross-functional teams and enhanced operational workflows in diverse environments. My experience spans various sectors, including real estate and healthcare, where I have demonstrated my ability to optimize processes and deliver exceptional service.

At Zima Homes, I spearheaded the creation of a new property management department, significantly diversifying the company's service offerings. My proactive approach to stakeholder management improved corporate relationships and enhanced the company's reputation. Additionally, my role at Fairdeal Kenya involved overseeing administrative functions and leading marketing campaigns that resulted in a remarkable 68% increase in sales within four months.

With advanced proficiency in CRM systems and data analysis tools, I am committed to leveraging technology to drive efficiency and improve customer satisfaction. I am passionate about fostering collaborative environments and ensuring seamless communication across teams, ultimately contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Zima Homes

Apr 2024 - Jul 2024 (3 months)

As an Operations Assistant at Zima Homes, I managed stakeholder engagement and administrative functions for a sustainable property development startup. I improved corporate networks and led the creation of a new property management department, enhancing service offerings and operational efficiency.

Stakeholder Engagement Administrative Support Recruitment CRM Systems Project Management Process Optimization Team Management Inventory Management Communication

General Administrator

Fairdeal Kenya

Oct 2023 - Mar 2024 (5 months)

In my role as General Administrator at Fairdeal Kenya, I oversaw administrative management and customer relations for The Burn Club Kenya. I streamlined recruitment processes, managed contracts, and led marketing campaigns, significantly increasing sales and client satisfaction.

Administration Customer Relations Management Recruitment Marketing Campaigns Contract Management KPI Tracking Problem Solving Communication Team Coordination

Volunteer

Mihang’o Level 3 Hospital

Jul 2023 - Oct 2023 (3 months)

As a Volunteer at Mihang’o Level 3 Hospital, I contributed to operational efficiency by managing patient records and ensuring resource availability. I also supervised interns and resolved client disputes, enhancing patient satisfaction.

Inventory Management Compliance Operational Management Reporting Logistics Coordination Problem Solving Communication

Intern

Jaramogi Oginga Odinga Teaching and Referral Hospital

Mar 2022 - Dec 2022 (9 months)

During my internship at Jaramogi Oginga Odinga Teaching and Referral Hospital, I managed nutrition programs and supported community health initiatives. I ensured efficient service delivery and improved patient recovery times through effective program management.