Open to opportunities

Sean Foley

@seanfoley1

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Senior Customer Success leader driving retention, expansion, and digital transformation for enterprise accounts.

United States

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What I'm looking for

I seek a mid-to-senior role leading customer success or account teams where I can drive retention, expansions, and cross-functional impact through data-driven programs and strategic customer partnerships.

I am a senior Customer Success leader with a proven record of guiding post-sale lifecycles from onboarding to renewal and expansion across mid-market and enterprise accounts.

At Webdam/Bynder I increased team NPS by 32 points, sustained a 92% quarterly renewal rate, and delivered measurable ARR growth through strategic account programs and executive QBRs.

I have built customer success processes and tooling, led interim director-level functions, mentored CSMs, and partnered with Product and Engineering to influence roadmaps and migrations during large digital transformations.

I bring a data-driven, cross-functional approach to retention, GTM strategy, and product adoption, and I focus on scalable programs that improve customer ROI and company growth.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Bynder

Nov 2018 - Feb 2025 (6 years 3 months)

Owned post-sale customer lifecycle for mid-market to enterprise accounts, increasing team NPS by 32 points and driving account expansions that added $400K+ ARR while maintaining a 92% quarterly renewal rate.

Customer Success Account Growth Onboarding Renewal Management NPS Salesforce Gainsight Cross Functional Collaboration

Customer Success Manager

kununu

Sep 2017 - Oct 2018 (1 year 1 month)

Acted as sole U.S. CS leader, designing success processes and tooling, running QBRs and workshops that improved applicant conversion by up to 30% and enabled upsell through Tableau-driven insights.

Customer Success Process Design Salesforce Tableau SurveyMonkey Onboarding QBRs SEO Optimization

Account Executive

kununu

Apr 2017 - Sep 2017 (5 months)

Developed go-to-market strategies for U.S. expansion and closed the first pilot-to-standalone customer, producing foundational sales collateral and outreach sequences.

Go To Market Sales Strategy Prospecting Marketing Collateral Sales Outreach Lead Generation Closing

Client Relationship Representative

Kforce

Feb 2016 - Apr 2017 (1 year 2 months)

Managed full sales cycle from prospecting to close and consulted clients on talent acquisition strategies, strengthening multi-industry client relationships and contract negotiations.

Client Relationship Management Contract Negotiation Prospecting Talent Acquisition CRM

Account Executive

Datadog

Apr 2015 - Dec 2016 (1 year 8 months)

Managed full sales cycle and consistently achieved 100%+ of a $15K quarterly quota while supporting CRM adoption and representing the company at AWS re:Invent.

SaaS Sales Lead Qualification Closing Quota Achievement CRM Prospecting Customer Onboarding

Sales Development Representative

Datadog

Jan 2015 - Apr 2015 (3 months)

Performed outbound prospecting and demo scheduling, became a top performer and was one of the first internal promotions at the company while supporting major events like AWS Summit.

Outbound Prospecting Demo Scheduling Sales Development event support Cold Calling Pipeline Building

Senior Account Executive

ZeroTurnaround

Oct 2014 - Dec 2014 (2 months)

Led new hire mentoring and exceeded personal monthly revenue goals, contributing to top team revenue performance through high-volume outreach and consistent quota attainment.

Account Management Revenue Growth Mentoring Cold Calling Sales Training Quota Achievement Pipeline Management

Account Executive

ZeroTurnaround

Apr 2014 - Oct 2014 (6 months)

Exceeded monthly sales targets through high-volume outreach and contributed to the team's top revenue production over consecutive months.

Sales Cold Calling Closing Outbound Prospecting Revenue Generation Customer Outreach

Business Development Representative

ZeroTurnaround

Sep 2013 - Apr 2014 (7 months)

Scheduled product demos, closed initial sales, and supported post-demo follow-up and technical support to drive early revenue and customer engagement.

Business Development Demo Scheduling Sales Support Lead Nurturing Technical Support

Manager Trainee

Hertz Rent-A-Car

Aug 2012 - Aug 2013 (1 year)

Onboarded replacement shops and improved sales conversion to increase market share, earning a Customer Service Award for exceptional satisfaction.

Operations Management Customer Service Onboarding Market Share Growth

Education

Degrees, certifications, and relevant coursework

The College of Saint Rose

Bachelor of Science, Sports Management

Activities and societies: NCAA Division II Scholar-Athlete, Men's Soccer; All-Academic Award 2010

Completed a Bachelor of Science in Business Administration with a concentration in Sports Management and recognized as an NCAA Division II Scholar-Athlete.