Linda Harris

Conducted cold calls to schedule appointments for medical supplies and responded to incoming calls with professionalism.

Greeted patients, completed admissions paperwork, verified insurance coverage, and coordinated appointment scheduling.

Managed high-volume patient interactions, processed orders for durable medical equipment, and resolved complaints with urgency.

Conducted fact-finding interviews for unemployment claims, entered data, and verified claim information with precision.

Ensured confidentiality of patient PHI, referred patients to Covid-19 testing sites, and communicated test results effectively.

Handled inbound calls to finalize magazine sales and consistently surpassed upsell quotas.

Listened to member inquiries, analyzed and resolved issues, and investigated complaints about benefits and coverage.

Collected payments on past-due bills, managed delinquent accounts, and conducted outbound calls while ensuring compliance.

Facilitated warranty claims, communicated coverage information, and coordinated with service partners to dispatch technicians.

Addressed customer questions, executed light troubleshooting on cell phones, and provided tailored solutions for billing and plan issues.

Guided customers in product selection, conducted outbound follow-ups, and supervised and trained agents at various locations.

Executed sales strategies in a call center, consistently met revenue goals, and managed multiple projects under pressure.

Completed an Associate Degree in Business Administration.