Open to opportunities

Teresa Murphy

@teresamurphy

Message

Experienced dispatcher and healthcare support professional skilled in call handling and scheduling.

United States

Message

What I'm looking for

I seek a role leveraging dispatch, call center, or healthcare support skills with reliable teams, clear processes, and opportunities to improve scheduling and service efficiency.

I am a seasoned dispatcher and healthcare support professional with extensive experience in emergency and non-emergency call handling, patient registration, insurance verification, and scheduling. Over multiple roles I have managed high-volume inbound calls, maintained HIPAA-compliant records, and coordinated timely responses.

My background includes dispatching for law enforcement, supporting hospital operations as a switchboard and call center assistant, and directing service operations and technician assignments in transportation repair settings. I have a track record of improving scheduling, workflow efficiency, and customer satisfaction while training and supporting new staff.

Dependable and adaptable, I work effectively in remote or on-site environments and bring strong communication, problem-resolution, and administrative skills to roles that require precision and calm under pressure.

Experience

Work history, roles, and key accomplishments

Current

Bar Manager

Current

The Hangout

Jan 2021 - Present (4 years 9 months)

Oversee staff scheduling, training, and daily operations while delivering strong customer service in a fast-paced environment.

Scheduling Training Operations Management Customer Service Inventory Control Conflict Resolution

Service Manager

Kenworth

Jan 2018 - Jan 2022 (4 years)

Scheduled service staff, dispatched roadside assistance for semi-truck repairs, handled quotes and service writing, and maintained customer communication to ensure timely resolution.

Scheduling Customer Communications Quotes Service Writing Team Coordination Workflow Management

Service Manager

JD Equipment

Jan 2008 - Jan 2018 (10 years)

Directed repair operations, assigned technicians, and managed service scheduling to improve workflow efficiency and maintain customer satisfaction.

Operations Management Scheduling Workflow Optimization Customer Service Quality Control

Hospital Float

Genesis HealthCare System

Jan 1996 - Jan 2008 (12 years)

Registered patients, verified insurance/Medicaid for billing accuracy, and supported switchboard and call center operations while maintaining HIPAA compliance in high-volume environments.

Patient Registration Insurance Verification Call Center Operations HIPAA Customer Service Medical Billing

Dispatcher

Muskingum County Sheriff’s Office

Jan 1996 - Jan 2002 (6 years)

Dispatched law enforcement units for emergency and non-emergency calls, monitored radio communications, and maintained accurate incident records to ensure rapid and coordinated responses.

Records Management