Teresa Murphy
@teresamurphy
Experienced dispatcher and healthcare support professional skilled in call handling and scheduling.
What I'm looking for
I am a seasoned dispatcher and healthcare support professional with extensive experience in emergency and non-emergency call handling, patient registration, insurance verification, and scheduling. Over multiple roles I have managed high-volume inbound calls, maintained HIPAA-compliant records, and coordinated timely responses.
My background includes dispatching for law enforcement, supporting hospital operations as a switchboard and call center assistant, and directing service operations and technician assignments in transportation repair settings. I have a track record of improving scheduling, workflow efficiency, and customer satisfaction while training and supporting new staff.
Dependable and adaptable, I work effectively in remote or on-site environments and bring strong communication, problem-resolution, and administrative skills to roles that require precision and calm under pressure.
Experience
Work history, roles, and key accomplishments
Bar Manager
The Hangout
Jan 2021 - Present (4 years 8 months)
Oversee staff scheduling, training, and daily operations while delivering strong customer service in a fast-paced environment.
Service Manager
Kenworth
Jan 2018 - Jan 2022 (4 years)
Scheduled service staff, dispatched roadside assistance for semi-truck repairs, handled quotes and service writing, and maintained customer communication to ensure timely resolution.
Service Manager
JD Equipment
Jan 2008 - Jan 2018 (10 years)
Directed repair operations, assigned technicians, and managed service scheduling to improve workflow efficiency and maintain customer satisfaction.
Hospital Float
Genesis HealthCare System
Jan 1996 - Jan 2008 (12 years)
Registered patients, verified insurance/Medicaid for billing accuracy, and supported switchboard and call center operations while maintaining HIPAA compliance in high-volume environments.
Dispatcher
Muskingum County Sheriff’s Office
Jan 1996 - Jan 2002 (6 years)
Dispatched law enforcement units for emergency and non-emergency calls, monitored radio communications, and maintained accurate incident records to ensure rapid and coordinated responses.
Education
Degrees, certifications, and relevant coursework
Philo High School
High School Diploma, General Studies
Completed high school diploma with training in customer service, dispatch accuracy, and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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