Jillian Littlejohn-Graham
@jillianlittlejohn-gr
Experienced public safety dispatcher and customer service professional.
United StatesWhat I'm looking for
I am a motivated, organized customer service and dispatch professional with over five years of experience supporting public safety and healthcare operations. I excel at handling sensitive information, high-volume calls, and prioritizing urgent situations with calm and accuracy.
As a Police Radio Dispatcher, I have assisted callers on emergency and non-emergency 9-1-1 calls and dispatched officers according to call priority, demonstrating strong decision-making and communication under pressure.
My background includes roles in customer service, administrative dispatching, and medical clerical work where I scheduled shipments and appointments, processed payments and invoices, verified insurance and benefits, and managed payroll and driver routing using Windows-based systems.
I build strong working relationships across organizational levels, am a fast learner and self-starter, and seek opportunities where I can apply my leadership, attention to detail, and commitment to reliable, customer-focused operations.
Experience
Work history, roles, and key accomplishments
Police Radio Dispatcher
Memphis Police Department
Jan 2015 - Present (10 years 8 months)
Assist callers on emergency and non-emergency 9-1-1 calls and dispatch officers according to call priority, maintaining calm communication and accurate logs to ensure timely public safety responses.
Customer Service Representative
Express Scripts/Accredo Health
Jan 2011 - Jan 2015 (4 years)
Managed high-volume inbound calls to schedule and verify mail-order and retail pharmacy shipments, processed payments and co-pay assistance, and verified benefits to maintain accurate patient accounts.
Dispatcher / Administrative Assistant
Nextrans, LLC
Jan 2007 - Jan 2011 (4 years)
Managed daily driver routing using Windows-based routing software to meet customer commitments, processed payroll and invoices, coordinated schedules and served as backup dispatcher to optimize delivery productivity.
Customer Service Agent
Sitel Corporation
Jan 2007 - Jan 2008 (1 year)
Verified member eligibility and benefits within Cigna systems, reviewed and routed insurance claims, and used ICD-9/CPT-4 coding to support claims processing and member inquiries.
Patient Service Clerk
The Regional Medical Center
Jan 2005 - Jan 2007 (2 years)
Performed clerical admitting, data entry and discharge functions, scheduled and verified patient appointments, and verified demographics and insurance to ensure accurate patient records.
Education
Degrees, certifications, and relevant coursework
Sheffield High School
High School Diploma, High School
1999 - 2001
Completed high school education at Sheffield High School from August 1999 to June 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
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