Open to opportunities

Nasheri Ward

@nasheriward

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Dedicated customer service professional skilled in resolving inquiries and building client loyalty.

United States

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What I'm looking for

I seek a customer-focused role where I can leverage my dispatch and healthcare support experience, train others, and contribute to excellent, timely service in a collaborative environment.

I am a dedicated and personable customer service professional with experience across emergency dispatch, healthcare support, and frontline retail roles. I consistently resolve inquiries, document interactions accurately, and use CRM tools to streamline communication.

In my role as a 911 Communications Officer I dispatched police, fire, and medical calls, coordinated with multiple departments, and documented emergent and non-emergent calls according to policy—demonstrating calm decision-making under pressure. In remote healthcare support I provided claims and policy information, handled pre-authorization paperwork, and ensured timely follow-up to improve customer outcomes.

I train new employees in procedures and maintain detailed records to support operational continuity. I am committed to creating positive customer experiences that drive loyalty and retention and apply active listening, problem-solving, and sound judgment in every interaction.

Experience

Work history, roles, and key accomplishments

911 Communications Officer

Augusta Richmond County

Feb 2023 - Aug 2025 (2 years 6 months)

Dispatched police, fire, and medical calls by severity using active listening and rapid decision-making; coordinated with multiple departments to deliver appropriate solutions and documented all calls per policy.

Active Listening

Health Care Representative

Everise

Oct 2022 - Feb 2023 (4 months)

Provided information on claims, policies, and procedures to clients and processed paperwork for pre-authorizations, co-payments, and prescriptions while maintaining timely communications.

Claims Processing CRM Documentation Client Communication

Customer Service Representative

MMC Group

Jan 2019 - Jun 2022 (3 years 5 months)

Maintained customer records, drafted status reports, troubleshot inbound inquiries, and executed follow-up calls to resolve issues and retain business while training new employees on protocols.

Customer Support CRM Troubleshooting Reporting Multitasking

Cashier/Sales Associate

Target

Aug 2017 - Jan 2019 (1 year 5 months)

Processed transactions accurately, audited cash registers each shift, and provided customer service across departments to drive sales and improve store performance.

Point of Sale Cash Handling Customer Service Sales Support

Park Associate

NYC Parks and Recreation

Feb 2017 - Jul 2017 (5 months)

Performed general maintenance including landscaping, minor plumbing, masonry, carpentry and electrical tasks, and conducted daily safety checks of facilities and equipment.

Landscaping Facility Maintenance Safety Inspections Carpentry Masonry Equipment Checks