Nakita Bompers

Managed insurance verification and eligibility, processed claims, and ensured HIPAA compliance. Coordinated with payers and utilized Salesforce for handling customer benefit information. Maintained departmental performance metrics and addressed patient complaints effectively.

Handled patient inquiries regarding accounts, conducted account research, and prepared reports. Utilized Epic Production Software for billing processes and ensured compliance with regulatory guidelines while managing accounts receivable.

Managed emergency calls, provided assistance with insurance plans, and scheduled appointments in the EMR system. Ensured timely and efficient communication with patients and dispatched emergency services as needed.

Provided customer service regarding insurance pharmacy benefits, processed prescription refills, and maintained accurate documentation of calls. Resolved billing inquiries and ensured compliance with regulatory guidelines.

Handled patient inquiries, conducted account research, and maintained reports. Utilized Salesforce for managing customer interactions and ensured timely resolution of billing discrepancies.

Managed patient inquiries, conducted account research, and ensured compliance with regulatory guidelines. Reviewed EOBs and coordinated resolutions for underpayments while maintaining accurate aging reports.

Processed accounting receivables and incoming payments while ensuring compliance with financial policies. Prepared bills and invoices, and maintained accurate records of transactions.

Provided customer service regarding collection issues, processed refunds, and resolved discrepancies. Monitored assigned accounts and communicated effectively with clients to accelerate collections.

Managed schedules, coordinated meetings, and handled correspondence. Maintained the content management system and assisted with budget tracking and office supply management.

Demonstrated leadership in managing team operations, ensuring quality control, and providing training for new hires. Focused on customer service and sales goals while addressing concerns and feedback.

Completed high school education with a focus on foundational knowledge and skills necessary for further education and career development.