Audree Reddzs

I am an accomplished telecommunications and healthcare professional with over 25 years of experience, including eight years focused in the healthcare industry. I bring deep expertise in patient intake coordination, patient care support, specialty medication programs, and insurance claims processing.

Throughout my career I have managed very high-volume communications — regularly handling 250–300 calls per day — while delivering compassionate, patient-focused service and guiding patients through complex healthcare systems. I consistently converted patient interactions into successful transfers and sales, averaging 60+ transfers or sales weekly in a telemedicine environment.

My background also includes supervisory experience leading a team of 20, where I provided coaching, scheduling coordination, and workflow management, earning recognition for measurable improvement. I blend strong customer service and relationship-building abilities with problem solving and conflict resolution to improve patient and customer outcomes.

I am proficient with Microsoft Office, Zoom and Google Meet and thrive in roles that require high-volume call management, attention to detail, and empathy. I seek opportunities where I can apply my healthcare coordination and communication strengths to support patient access and operational efficiency.