Open to opportunities

Keimiyah Blair

@keimiyahblair

I handle high-volume customer support, emergency dispatch, and patient service with empathy, accuracy, and clear communication.

United States

Message

What I'm looking for

I'm looking for a customer-focused role where I can use clear communication, problem-solving, scheduling, and support experience while helping people and growing professionally.

I've supported customers at VXI Global Services, managing high-volume inbound and outbound calls, troubleshooting account questions, documenting interactions in CRM systems, and meeting quality expectations.

At Vision Works, I supported patients in a clinical and retail setting by scheduling services, sharing product information, handling sensitive data confidentially, and completing administrative documentation. As an E911 Dispatcher for DeKalb County, I processed emergency and non-emergency calls, gathered critical details, and dispatched police, fire, and medical services under strict protocols.

I'm a clear communicator, natural leader, and team player who stays organized, encourages people, and takes on challenges with professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Clinical Specialist

Vision Works

Feb 2024 - Jun 2026 (2 years 4 months)

Provided customer support in a clinical and retail environment, assisted patients with scheduling and product information, and handled sensitive patient data with accuracy and confidentiality. Completed administrative tasks including data entry and documentation.

Customer Support Patient Care Data Entry Scheduling

E911 Dispatcher

DeKalb County

Nov 2023 - Sep 2025 (1 year 10 months)

Answered and processed emergency and non-emergency calls with accuracy, collected critical information quickly while calming distressed callers, and dispatched police, fire, and medical services following strict protocols. Entered detailed call data using computer-aided dispatch systems and maintained confidentiality.

Emergency Dispatch Crisis Management CAD Confidentiality Multitasking

CSR - Customer Service Representative

VXI Global Services

Managed high-volume inbound and outbound customer service calls, assisted customers with account questions and troubleshooting, and resolved issues while maintaining professionalism and empathy. Documented interactions accurately using CRM systems and followed scripts and compliance standards.

Customer Service Call Center CRM Troubleshooting Data Entry