Mariana Mendoza
@marianamendoza
Customer-focused bilingual service professional delivering efficient solutions in retail and contact center environments.
MexicoWhat I'm looking for
I am a hardworking, bilingual customer service professional with broad experience across retail, hospitality and contact center roles. I consistently deliver prompt, solution-oriented support via in-person, phone and online chat channels.
At Foundever Mexico and Alorica I handled high volumes of online chats and calls, used CRM systems to track interactions, and followed up to ensure full issue resolution, improving customer satisfaction and operational efficiency.
Earlier roles in retail sales, front desk reception and banking gave me strong transactional accuracy, POS and cash-handling skills, and inventory control experience. I have managed small teams and coordinated operations to maintain service levels.
I am motivated to address customer concerns directly, implement practical corrections, and contribute to collaborative teams that value reliability, communication and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Foundever Mexico Contact Center Services
May 2023 - Apr 2025 (1 year 11 months)
Provided exceptional customer support via online chat, resolving inquiries promptly, conducting follow-ups, and maintaining CRM records to improve service efficiency.
ALHandled live chats and calls to troubleshoot and resolve online ordering issues, recorded actions and maintained customer account records to support seamless ordering.
Bilingual Retail Sales Associate
Club Med Cancun
Dec 2020 - Feb 2021 (2 months)
Processed POS transactions, managed stocking and inventory, and maintained sales and returns records during seasonal contract period.
Front Desk Receptionist
Club Med Tignes Val Claret
Nov 2019 - Mar 2020 (4 months)
Managed check-in/check-out processes, informed guests about on-site amenities, and collected room fees and payments to ensure smooth guest experience.
Bilingual Retail Sales Associate
Club Med Cancun
Nov 2018 - Oct 2019 (11 months)
Processed POS transactions, managed stocking and inventory, and maintained sales and returns records to support retail operations for an international resort.
Bank Cashier
Banco Azteca
Aug 2016 - Jun 2017 (10 months)
Executed high-volume customer transactions including deposits, withdrawals, money orders and cashier's checks while maintaining high accuracy in cash counts.
Restaurant Manager
Unknown
Oct 2014 - Nov 2015 (1 year 1 month)
Managed a team of six, controlled purchases and inventory, and optimized workflows to improve coverage and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma del Carmen (UNACAR) Campus II
High School Diploma, General Secondary Education
Completed High School Diploma at UNACAR Campus II with focus on foundational academic coursework.
Availability
Location
MexicoAuthorized to work in
Job categories
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