Open to opportunities

Leslie Guel

@leslieguel

Message

Customer service executive with 10+ years delivering resolution-driven support and process compliance.

Mexico

Message

What I'm looking for

I seek a customer-focused role where I can apply my call center and in-person support skills, improve customer satisfaction, and contribute to efficient processes and team collaboration.

I am a customer service and call center executive with over 10 years' experience in telephone and in-person support, complaint resolution, case follow-up, and administrative processes. I have consistently met quality metrics, handled high call volumes, and prioritized first contact resolution across contact center, public services, and hospitality environments.

I hold a Bachelor's Degree in Business Administration (UVM, San Luis Potosí) and bring strong skills in CRM maintenance, service request follow-up, reporting, and customer-flow coordination. I am focused on improving customer satisfaction, ensuring process compliance, and supporting operational teams to deliver efficient service.

Experience

Work history, roles, and key accomplishments

Hostess / Customer Service

Grupo Anderson's

Jan 2022 - Dec 2025 (3 years 11 months)

Managed direct guest interactions, handled complaints professionally, coordinated phone and walk-in reservations, and synchronized customer flow and wait times with operations staff.

Customer Service Reservations Management Guest Relations Complaint Handling Queue Management Communication Phone Support

Customer Service / User Support

Aguas del Poniente Potosino

Jan 2015 - Dec 2022 (7 years 11 months)

Delivered phone and in-person customer service, followed up on service requests and installations, prepared service contracts, and maintained customer records and monthly service reports.

Customer Support CRM Technical Reporting

Customer Service Representative

Contactum Contact Center

Jan 2013 - Dec 2015 (2 years 11 months)

Provided inbound phone support for inquiries and complaints, resolved first-level issues ensuring proper case closure, and maintained CRM records while meeting response time and service level metrics.