Mariana User

I’m a bilingual (Spanish/English) customer service professional with hands-on experience supporting US customers at a Verizon-contracted call center. I resolve billing disputes, account changes, and technical issues while keeping communication clear and customer-focused in a fast-paced environment.

From 2023–2024, I handled high volumes of inbound calls in English and consistently met and exceeded performance metrics, including call resolution time and customer satisfaction scores. I collaborate with supervisors to escalate and close complex cases efficiently, ensuring customers get accurate next steps.

Before that, I worked as a Waitress/Food Service Professional (2021–2023), where I managed multiple tables at once while maintaining accuracy and a positive guest experience. That foundation strengthened my active listening, problem-solving, and conflict resolution skills—habits I bring into every support interaction.