Pierre Haddad
@pierrehaddad
Bilingual customer service professional with proven sales and support experience.
MexicoWhat I'm looking for
I am a bilingual (Arabic/English) customer service professional based in Mexico City with hands-on experience in telemarketing, inbound/outbound sales, and front-line retail support. I have worked with US-based insurance telemarketing campaigns and regional mobile-network customer service, resolving issues and delivering solutions in both English and Spanish.
My background includes cashier and stocking responsibilities in retail, organizing youth programs, and coordinating activities for children and adolescents, demonstrating strong teamwork, attention to detail, and adaptability. I am a quick learner who leverages multilingual ability to connect with customers and improve satisfaction.
I am open to a variety of responsibilities that expand my customer service and bilingual communication experience, and I bring a professional, solution-focused approach to every role.
Experience
Work history, roles, and key accomplishments
Bilingual Telemarketer
Qualified Solutions
Jan 2023 - Oct 2023 (9 months)
Handled outbound and inbound sales calls for a US-based insurance client in Spanish and English, driving conversions and maintaining customer satisfaction during the campaign.
Customer Service Agent
Syriatel
Mar 2021 - Jan 2022 (10 months)
Resolved customer issues for mobile network subscribers by diagnosing service problems and providing appropriate solutions, improving first-contact resolution.
Cashier and Stocker
Minimarket
Jun 2017 - Aug 2020 (3 years 2 months)
Welcomed customers, processed transactions, addressed customer needs and complaints, and managed stock during summer seasonal shifts.
Education
Degrees, certifications, and relevant coursework
CUCentro de Enseñanza para Extranjeros (CEPE), UNAM
Spanish Language Course, Spanish Language
2022 - 2022
Grade: 96/100
Completed a Spanish language course at CEPE (UNAM) with an average score of 96/100.
Al-Assieh High School
National Baccalaureate of Syria, General Secondary Education
2018 - 2021
Grade: 97.7/100
Activities and societies: Member of MJO (Orthodox Youth Movement); organized camps for children and adolescents; prepared games for children.
Completed the Syrian National Baccalaureate at Al-Assieh High School with a grade of 97.7/100.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Interested in hiring Pierre?
You can contact Pierre and 90k+ other talented remote workers on Himalayas.
Message PierreFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
