Lianne Davis
@liannedavis
I strengthen healthcare client relationships, streamline account operations, and improve compliant service delivery.
United StatesWhat I'm looking for
I've supported healthcare accounts, employer groups, and broker partners at HealthEquity, maintaining 50+ relationships and helping achieve a 95% account retention rate.
As a Senior Account Administrator, I led onboarding for 30+ accounts annually, cutting open-enrollment time-to-go-live from four weeks to two. I also drove 12 process improvements that reduced administrative inefficiencies by 30% and improved client satisfaction scores by 15%.
In my Contracts Administrator role, I standardized contract routing through DocuSign, SharePoint, Salesforce, and cross-functional coordination, reducing approval turnaround time by 22% and eliminating manual routing errors. I maintain audit-ready contract records and work closely with legal, compliance, operations, and business stakeholders.
My background also includes reimbursement training at Magellan Medical Technology and healthcare operations roles at Anthem, Prime Therapeutics, and Express Scripts. I enjoy resolving complex issues, improving workflows, and helping teams deliver reliable service in regulated healthcare environments.
Experience
Work history, roles, and key accomplishments
Designed and implemented standardized contract routing workflows using DocuSign and SharePoint, reducing approval turnaround time by 22%. Managed Master Service Agreements and maintained audit-ready records with 100% compliance.
Maintained relationships with 50+ employer groups and broker partners, achieving 95% account retention and reducing escalation resolution time from 10 to 5 days. Led onboarding for 30+ accounts annually, reducing time-to-go-live from 4 weeks to 2 weeks.
Reimbursement Training Specialist
Magellan Medical Technology
Oct 2015 - Jul 2016 (9 months)
Developed training curriculum and job aids for reimbursement workflows, training 40+ staff and achieving 95% competency scores while reducing operational errors by 18%.
Refund Investigator
Anthem Inc.
Jan 2015 - Dec 2015 (11 months)
Investigated refunds and resolved discrepancies in a healthcare environment.
Coordinated eligibility processes and supported client services.
Patient Care Advocate
Express Scripts Inc.
Jan 2012 - Dec 2014 (2 years 11 months)
Provided patient care support and advocacy in a pharmacy benefit management setting.
Education
Degrees, certifications, and relevant coursework
American Intercontinental University
Coursework, Business Administration
Completed coursework in Business Administration.
Art Institute of Atlanta
Coursework, Media Arts
Completed coursework in Media Arts with a focus on Digital Film and Video Production.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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