Open to opportunities

Debby Cardillo

@debbycardillo

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Experienced healthcare operations and managed care contracts specialist with strong compliance and training skills.

United States

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What I'm looking for

I am seeking a role in managed care contract administration or healthcare operations where I can apply my contract, compliance, and training expertise to improve processes, reduce risk, and support cross-functional teams.

I am a healthcare operations professional with 20+ years of experience in clinical, administrative, and instructional roles, focused on managed care contract administration, payor relations, claims/reimbursement tracking, and compliance monitoring.

I have a proven track record of auditing and reconciling contract and clinical data across systems (OnBase, EPIC, STRATA), developing training and process documentation, and resolving complex payor and reimbursement issues to reduce financial and administrative risk.

I hold an MBA in Healthcare Management, am a Certified Medical Reimbursement Specialist, and consistently support cross-department operations, onboarding of managed care contracts, and staff education to improve organizational efficiency and compliance.

Experience

Work history, roles, and key accomplishments

Project Specialist

Improve Health

Dec 2025 - Feb 2026 (2 months)

Facilitated timely review requests and implemented tracking processes for individual case progress; developed operational materials and coordinated team planning while ensuring compliance with HIPAA, FISMA, URAC, CMS, and FAR.

Case Management Process Improvement Compliance Monitoring Documentation Reporting Microsoft Office

Utilization Management Assistant

University Hospitals

May 2019 - Dec 2025 (6 years 7 months)

Researched and resolved claim payment and denial issues, audited and reconciled clinical and administrative data across OnBase, Epic, and payer portals, and produced trend reports with recommendations to improve reimbursement and contract compliance.

Claims Management Onbase Epic Data Reconciliation Reporting Payor Relations Compliance

Instructor

Remington College

Dec 2016 - Jul 2019 (2 years 7 months)

Taught and evaluated students, developed instructional materials, tracked performance and attendance, and participated in faculty administrative activities and professional development.

Instruction Curriculum Development Classroom Management Performance Tracking Administrative Coordination Professional Development

Executive Assistant

University Hospitals

Apr 2006 - Aug 2008 (2 years 4 months)

Managed complex executive calendars, prepared agendas and presentations, transcribed minutes, handled communications and expense reporting, and produced reports and reference materials to support leadership decisions.

Executive Support Calendar Management Meeting Coordination Communication Reporting

Corporate Trainer / Epic Support

Kaiser Permanente

Sep 2005 - Apr 2006 (7 months)

Supported application deployment and Go-Live activities, provided triage and training to users, and contributed to process mapping and risk mitigation during Epic implementations.

Training Go Live Support Deployment Process Mapping Risk Mitigation User Support

Assistant Facility Coordinator

Kaiser Permanente

Feb 2002 - Sep 2005 (3 years 7 months)

Ensured regulatory compliance, maintained OSHA and departmental records, handled member complaints with clinical managers, and assisted in Facility Command Center implementation and volunteer supervision.

Regulatory Compliance OSHA Facility Operations Complaint Resolution Documentation Volunteer Supervision

Facility Coordinator

Kaiser Permanente

Feb 2001 - Feb 2002 (1 year)

Managed staffing schedules and operational coverage, conducted safety and regulatory training, supported OB/GYN departmental administration, and monitored patient satisfaction and facility performance.

Scheduling Training Regulatory Compliance Meeting Coordination Administrative Support

Executive Assistant to CFO

Kaiser Permanente

May 1998 - Feb 2001 (2 years 9 months)

Coordinated board and committee meetings, processed expense reports, served as primary departmental contact, and managed special projects and presentations for the CFO office.

Executive Support Meeting Coordination Expense Management Project Coordination