At OptumRx, I managed strategic relationships and financial performance for a portfolio of 60 commercial self-funded and coalition clients. I used trend insights and consultative guidance to support client outcomes and retention.
I led governance meetings, coordinated new client implementations, and worked across teams to resolve issues and execute client initiatives. I also used analytics and AI-enabled reporting to identify opportunities, and tracked upsell initiatives end to end.
At CVS Health, I owned benefit configuration and implementation documentation for EGWP clients, and supported AS400 automation modernization. Earlier, I managed renewals and client relationships for Medicaid, Medicare Part D, and dual pharmacy benefit plans, and led redevelopment of an internal Client Operations workflow.
