At OptumRx, I manage strategic client relationships across complex pharmacy benefit programs, aligning contract commitments, service delivery, retention, and growth. I develop business plans around client objectives, performance guarantees, clinical strategy, and financial goals.
I prepare executive presentations on cost drivers, utilization trends, forecasts, and savings opportunities. I also interpret contract terms, monitor guarantee reporting, and coordinate timely responses to service or performance issues.
Previously, at SPS Health, I led operational onboarding and service coordination for new long-term care pharmacy clients. Earlier OptumRx roles included pharmacy account management and customer service leadership, where I supported client delivery, coached employees, and handled escalated member issues.
