Branddon Campbell

Consult with patients and families to develop and manage care plans, coordinate appointments with providers, document progress, and maintain compliance with healthcare guidelines to improve patient outcomes.

Assist guests with account management and reservation processes across phone, chat, and email while meeting departmental productivity and service metrics and improving guest satisfaction.

Achieved sales targets via phone and chat by using consultative techniques, personalizing interactions, guiding customers through digital order flows, and delivering high-quality customer experiences.

Built long-term client pipelines through referrals and outreach, conducted needs assessments and presentations, secured underwriting approvals, and provided ongoing policy service to enhance retention.