Open to opportunities

Liam Tarver

@liamtarver

Message

Entry-level IT support and junior systems administration focused on secure remote troubleshooting.

United States

Message

What I'm looking for

I’m looking for an entry-level IT support or systems role where I can troubleshoot remotely, help users quickly, and grow in networking and security—building hands-on experience with real-world systems under supportive mentorship.

I’m an entry-level IT professional with hands-on experience in Linux systems, virtual machines, hardware upgrades, and terminal-based file management. I’ve completed the Google IT Support Professional Certificate (Coursera) with training that strengthens my foundation in system administration, networking, cybersecurity, and operating systems. I’m known for troubleshooting technical issues remotely, supporting users under pressure, and learning new technologies quickly.

In remote support roles, I consistently delivered fast resolutions—resolving 90% of issues on first contact and exceeding the team average by 15%, while maintaining 95%+ customer satisfaction across 15–25 cases daily. I also built practical lab experience by maintaining dual-boot Linux systems (Ubuntu & Manjaro), creating and managing virtual machines, and deploying basic Docker containers for application testing. From hardware upgrades like RAM installation and thermal repasting to configuring BIOS/UEFI settings (including XMP profiles), I bring a hands-on, security-aware approach to every environment I support.

Experience

Work history, roles, and key accomplishments

Current

Donation Attendant

Current

Goodwill

Mar 2025 - Present (1 year 2 months)

Receive and process incoming donations for resale placement, including quality checks to determine condition and disposition. Sort, tag, and maintain store organization while following handling, sanitation, and loss-prevention procedures.

Sorting And Tagging Customer Support Sales Floor Preparation Loss Prevention

Delivery Biker & Customer Service

Jimmy John’s

Sep 2019 - Feb 2025 (5 years 5 months)

Handled cash, orders, and customer communication while de-escalating issues under pressure. Earned two raises for reliability and customer de-escalation performance.

Cash Handling Order Processing Customer Communications De escalation Time Management Problem Solving Reliability Service quality

Customer Service Representative

Barnes & Noble

Nov 2023 - May 2024 (6 months)

Provided front-line customer and technical assistance, using store systems for sales and order management. Helped customers with product troubleshooting and returns using in-store technology and processes.

Customer Service Order Management Sales Systems Technical assistance Troubleshooting Returns Processing

Remote Tech Support

Fenrir Systems

Mar 2019 - Dec 2020 (1 year 9 months)

Delivered remote troubleshooting support for a small system integrator and custom PC business, resolving 90% of issues on first contact and exceeding team averages by 15%. Maintained 95%+ customer satisfaction while handling 15–25 cases daily.

Remote Support Operating System Diagnostics Driver Problem Diagnosis Customer Support Case Management Customer Satisfaction

QA Tester

EAGames

Oct 2018 - Feb 2019 (4 months)

Performed structured QA testing on Apex Legends builds prior to release, logging reproducible bug reports and assisting with regression testing. Worked 60% remote using secure VPN connections and operated within secure production network practices.

Quality Assurance Testing Bug Reporting Reproducible Issue Documentation Regression Testing VPN

Education

Degrees, certifications, and relevant coursework

Google IT Support Professional Certificate (Coursera)

Google IT Support Professional Certificate, Information Technology Support

Activities and societies: System administration & IT infrastructure services; IT security; computer networking; operating systems.

Completed the Google IT Support Professional Certificate on Coursera, covering system administration, networking, cybersecurity, and operating systems. Trained in IT security fundamentals and Linux/OS power-user skills.