Open to opportunities

Dakota Ashby

@dakotaashby

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IT support professional specializing in troubleshooting, systems administration, and security.

United States

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What I'm looking for

I seek an IT support or systems role where I can apply hands-on troubleshooting, improve processes, mentor teams, and contribute to security and operational reliability.

I am an IT support professional with hands-on experience identifying, troubleshooting, and resolving complex technical and customer-facing issues. I focus on streamlining issue resolution, reducing open tickets, and maximizing customer satisfaction.

I have practical systems administration experience across Windows and Linux environments, including VirtualBox VM deployment, Active Directory, patch management, and network segmentation. I implemented lab environments with 15 machines and configured secure access controls for multiple departmental networks.

My security work includes system hardening, firewall configuration, Wireshark traffic analysis, Nmap scanning, and remediation of common vulnerabilities such as exposed RDP and outdated services. I hold CompTIA A+ and CompTIA Security+ certifications and an AAS in Cybersecurity (Magna Cum Laude).

I bring leadership and customer-service strengths from supervisory roles, with experience training teams, managing operations, and coordinating cross-functional work to maintain service continuity and high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Michigan Road Animal Hospital

Nov 2022 - Present (3 years 3 months)

Identify, troubleshoot, and resolve technical and customer-facing issues for clinic staff and clients, reducing ticket backlog and maintaining accurate client and medical records. Collaborate with cross-functional teams to support devices, networks, and scheduling systems while ensuring continuity of front-to-back operations.

Technical Support Troubleshooting Windows Networking Ticketing Systems User Training Documentation

Shift Supervisor

Starbucks

Aug 2015 - Nov 2022 (7 years 3 months)

Managed day-to-day store operations and coached teams of up to 6 staff, achieving average weekly sales of $50K while resolving POS, network, and mobile-order issues to minimize operational impact. Led inventory processes, staff training, and pandemic-related safety adaptations.

Team Leadership Operations Management POS Troubleshooting Customer Service Inventory Management Coaching And Training Incident Response Process Improvement

Education

Degrees, certifications, and relevant coursework

Ivy Tech Community College

Associate of Applied Science, Cybersecurity

Grade: Magna Cum Laude

Activities and societies: Phi Theta Kappa; National Society of Leadership and Success; Dean's List

Completed an Associate of Applied Science in Cybersecurity and a Technical Certificate in Cybersecurity with honors and related project work in VM networking and network security.