Open to opportunities

Jana Capa

@janacapa

Message

Experienced cold caller with a strong background in customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated professional with over 4 years of experience in the BPO industry, specializing in customer service and sales. My journey has allowed me to work across various campaigns, where I have consistently provided excellent service and contributed to revenue growth for my employers. I take pride in my ability to design unique marketing strategies that align with a company's values and customer base.

Throughout my career, I have honed my skills in issue resolution, data analysis, and customer relationship management. My roles have included positions such as Back Office Assistant and Retention Manager, where I have demonstrated my ability to work under pressure while maintaining a keen attention to detail. I am proactive, self-motivated, and possess exceptional communication skills, which I believe are essential in delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Back Office Assistant / Retention Manager

Davis Capital Insurance Healthcare

May 2023 - Present (2 years 2 months)

Coordinated issue resolution and performed data analysis and reporting. Managed CRM and documentation, providing administrative and compliance support.

Data Analysis CRM Documentation Administrative Support Compliance Retention Management Healthcare Industry Knowledge Microsoft Office Suite

Retention Specialist

On the Books 95 Healthcare

Dec 2022 - Present (2 years 7 months)

Managed customer relationships and collected feedback for action. Engaged in customer outreach to enhance satisfaction and retention.

Customer Relationship Management Feedback Customer Outreach Customer Engagement Retention Communication Skills Healthcare Regulations Data Entry Problem Solving CRM Software

Technical Support Representative

Sutherland Tarlac

Nov 2020 - Present (4 years 8 months)

Troubleshot technical issues for T-Mobile products and services, resolving customer problems efficiently. Provided billing support, helping customers understand account statuses and retain services.

Troubleshooting Billing Support Customer Service Technical Support Product Knowledge Account Management Problem Solving Communication Skills CRM Software

Customer Service Representative

Sitel

May 2019 - Present (6 years 2 months)

Answered phone calls and assisted guests with check-in and check-out processes. Provided information on hotel services and accommodated guests courteously.

Customer Service Guest Service Check Out Hotel Operations Communication Skills Problem Solving Hospitality Conflict Resolution

Customer Service Representative / Email

Sutherland Tarlac

Jun 2018 - Present (7 years 1 month)

Answered phone calls and responded to emails, selling physical and digital products. Assisted customers with software installation and subscription activation.

Customer Service Email Support Sales Product Support Installation Digital Products Communication Skills Troubleshooting

Customer Service Representative

Sutherland Tarlac

Feb 2018 - Present (7 years 5 months)

Answered phone calls, tracked, and processed customer orders. Assisted customers with their orders and communicated with florists.

Customer Service Order Processing Communication Skills Problem Solving Data Entry Logistics Retail Operations

Education

Degrees, certifications, and relevant coursework

STI Alaminos

Vocational Course Graduate, Hotel and Restaurant Services

Completed a vocational course in Hotel and Restaurant Services, gaining foundational knowledge and practical skills relevant to the hospitality industry.