Open to opportunities

Henry Baculot

@henrybaculot

Message

Sales professional with expertise in customer retention and management.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales and customer retention skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated sales professional with over a decade of experience in outbound sales and customer retention. My journey began at Diamedix Technology INC, where I honed my skills in identifying customer needs and recommending effective solutions. This foundational experience paved the way for my role as a Retention Specialist at Xerox of the Philippines, where I developed customer loyalty programs that significantly increased brand loyalty.

Throughout my career, I have consistently demonstrated excellent problem-solving and communication skills, particularly in high-pressure situations. My tenure as a Senior Process Executive at Cognizant allowed me to identify emerging market trends and create innovative solutions to capitalize on them. Most recently, I have taken on freelance roles, where I have been responsible for outbound prospecting and lead qualification, further enhancing my ability to connect with potential customers and build lasting relationships.

Experience

Work history, roles, and key accomplishments

Admissions Advisor

Reliasourcing INC

Sep 2024 - Present (10 months)

Contacted potential students through phone calls and emails, building relationships and explaining programs, tuition costs, and financial aid options. Reviewed applications and transcripts to determine eligibility, following up to encourage enrollment and provide support until classes started.

Relationship Building Application Review

Executive Assistant

Freelance

Apr 2020 - Present (5 years 3 months)

Responsible for outbound prospecting and lead qualification. The main job was to identify potential customers, reach out through cold calls, emails, or social media, and qualify leads before passing them as qualified.

Outbound Prospecting Lead Qualification Cold Calling Email Marketing

Senior Process Executive

Cognizant

Dec 2017 - Present (7 years 7 months)

Identified emerging market trends and created innovative solutions to capitalize on them. This position required strategic thinking and market analysis.

Trend Analysis Strategic Planning Data Analysis Business Development

Tier III

Concergys

Apr 2014 - Present (11 years 3 months)

Demonstrated excellent problem-solving and communication skills in high-pressure situations. This involved resolving complex issues efficiently and clearly.

Problem Solving Communication Conflict Resolution Customer Support

Retention Specialist

Xerox of the Philippines

Jan 2013 - Present (12 years 6 months)

Developed customer loyalty programs to increase retention and brand loyalty. This role focused on strategic initiatives to maintain and enhance customer relationships.

Customer Loyalty Initiatives Retention Brand Loyalty Program Development Customer Relationship Management

Outbound Sales Representative

Diamedix Technology INC

May 2009 - Present (16 years 2 months)

Identified and evaluated customer needs to recommend the most effective solutions. This involved understanding client requirements and proposing suitable products or services.

Solution Recommendation Sales Client Communication Product Knowledge