Letam Kine
@letamkine
Customer service representative with over 4 years of experience.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with over 4 years of extensive experience in managing high volumes of inquiries. My commitment to delivering exceptional service has resulted in a customer satisfaction rate exceeding 90%. I thrive in fast-paced environments, ensuring each interaction is positive and informative, which enhances brand loyalty.
Throughout my career, I have collaborated with sales teams to identify common issues and implemented training programs that improved product knowledge across the team. I also established a feedback system to gather customer insights, enabling data-driven decisions that enhanced product offerings and positively impacted retention rates by 20%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bedmate Furnitures
Jan 2021 - Jan 2024 (3 years)
Assisted customers in resolving inquiries through effective communication and problem-solving skills. Managed incoming calls and emails, providing timely information and developing strong client relationships.
Customer Care
Lama
Apr 2015 - May 2016 (1 year 1 month)
Answered phone calls and clarified customer inquiries about products and services while maintaining strong relationships with customers.
Customer Service Representative
Domita Farms
Jan 2010 - Jul 2010 (6 months)
Managed high volumes of customer inquiries, ensuring positive interactions and maintaining a customer satisfaction rate exceeding 90%. Collaborated with the sales team to identify issues and implemented training to improve product knowledge.
Education
Degrees, certifications, and relevant coursework
Word of Faith Bible Institute
Certificate, Theology
2022 -
Participated in a program at the Word of Faith Bible Institute, focusing on biblical teachings and personal development.
Charkins Maritime and Offshore Safety Centre
STCW Basic Safety Training, Maritime Safety
2020 -
Completed STCW Basic Safety Training, equipping with essential safety skills for maritime environments.
Charkins Maritime and Offshore Safety Centre
Proficiency, Maritime Safety
2020 -
Completed Proficiency for Seafarers with Security Awareness, focusing on safety and security protocols in maritime operations.
UHUniversity Of Port Harcourt
Bachelor Of Agric Economics, Agricultural Economics
2014 -
Studied Agricultural Economics, focusing on the economic principles related to agriculture and resource management.
Hilltop Leadership Institute
Diploma, Leadership
2013 -
Completed a diploma in Basic Leadership, enhancing skills in leadership and team management.
Birabi Memorial Grammar School
West African Senior School Certificate, General Education
2002 -
Completed West African Senior School Certificate, demonstrating foundational education and skills necessary for further studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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