Open to opportunities

Lester User

@lesteruser

Detail-oriented Billing Specialist with 5+ years supporting healthcare, technical, and financial operations through accurate, high-volume processing.

Philippines

Message

What I'm looking for

I’m looking for a detail-driven role where I can own billing accuracy, timecard/payroll support, and discrepancy resolution—using strong communication and ticketing/CRM tools in a fast-paced environment.

I’m a Detail-oriented Billing and Administrative Professional with 5+ years of experience supporting healthcare, technology, financial services, telecommunications, and retail operations. In billing roles, I process and audit employee timecards to ensure accuracy and timely billing, while monitoring and resolving billing discrepancies to keep workflows moving against deadlines.

Beyond billing, I’ve supported customers and products through technical and customer care work—logging and classifying requests, escalating when needed, tracking resolution progress, and following policies to resolve issues on the first call. I’m trusted for high-volume data entry, strong record-keeping across multiple systems and databases, and clear communication that helps customers, internal stakeholders, and partners get answers fast.

Experience

Work history, roles, and key accomplishments

Billing Specialist

Aya Healthcare

Oct 2024 - Jun 2026 (1 year 8 months)

Processed and audited employee timecards to ensure accurate, timely healthcare billing. Resolved billing discrepancies, maintained billing records across systems, and handled billing-related email and document workflows.

Healthcare Billing Timecard Auditing Data Entry Microsoft Office

Product Support Associate

Thomson Reuters

May 2023 - Aug 2024 (1 year 3 months)

Provided technical support by logging, classifying, and responding to customer inquiries about software and online/electronic products. Filtered/escalated complex issues, tracked resolution progress, and followed company policies to resolve inquiries effectively.

Technical Customer Support Ticketing Systems Escalation Management Troubleshooting Policy Compliance First Call Resolution

Customer Service Representative

TaskUs

Jan 2022 - Mar 2023 (1 year 2 months)

Handled high-volume inbound customer calls for a financial investment app, including password resets and account unlocking. Assisted customers with the mobile app, provided recommended solutions, escalated issues to higher tiers, and followed up via email/outbound calls.

Customer Service Inbound Calls Password Resets Mobile App Support Escalation Management

Customer Care Associate

Legato Health Technologies

Mar 2021 - Dec 2021 (9 months)

Provided B2B health insurance customer care by answering high-volume inbound calls and furnishing members and healthcare practitioners with benefit details. Reviewed claim submissions, determined coverage, calculated claim amounts, met KPIs, and ensured compliance with regulations and company policies.

Customer Care Inbound Calls Benefits Administration KPI Management Compliance Policies Professional communication

Customer Service Associate

Alta Resources

Oct 2020 - Feb 2021 (4 months)

Supported a retail account by addressing customer questions, taking orders, tracking orders, and processing charges. Managed billing/payment inquiries and processed refund and return orders while providing product and service information.

Retail Customer Service Payment Processing Product Services Information

Customer Service Representative

Sykes Asia Inc.

Jul 2018 - Apr 2019 (9 months)

Handled incoming calls for a telco account, assessing customer needs and resolving billing concerns and promo/package inquiries. Provided timely solutions and upsold prepaid plans to postpaid while maintaining customer satisfaction.

Telco Customer Support Needs Assessment Promo Package Support Upselling Customer Satisfaction