AFAnna Maye Ferrer
@annamayeferrer
Healthcare specialist with BPO customer service expertise in provider relations and billing.
PhilippinesWhat I'm looking for
I am a motivated, detail-oriented healthcare specialist with three years of BPO experience in customer service, provider relations, and account support. I specialize in insurance verification, claims and authorizations, billing assistance, HIPAA-compliant documentation, and technical troubleshooting, consistently exceeding performance goals while maintaining composure under pressure.
I have proven success managing authorizations, appeals, claim updates, and subscription/billing issues across phone and chat channels, and I contributed to process improvements that boosted provider and customer support. I am committed to continuous learning, accurate documentation, and delivering empathetic, solution-focused service that protects patient confidentiality.
Experience
Work history, roles, and key accomplishments
TAVerified patient insurance coverage and enrollment, managed authorizations, appeals, and claim updates, and maintained HIPAA-compliant documentation to ensure timely resolutions for providers and patients.
SUProvided phone and chat support for billing, subscriptions, refunds, and technical playback/account issues, exceeding response and resolution metrics while recommending process improvements.
Finance Intern
Origo
Jan 2021 - Dec 2021 (11 months)
Entered and organized financial data to support accounting and reporting, ensuring accuracy, consistency, and confidentiality while improving data processes with the finance team.
Education
Degrees, certifications, and relevant coursework
Sapangbato Senior High School
Senior High School, ICT-Animation / TVL-HE
2019 - 2021
Completed senior high school with focus on ICT-Animation and TVL-HE coursework, developing technical and practical skills relevant to customer support and billing.
Sapangbato Junior High School
Junior High School, General Education
2015 - 2019
Completed junior high school, building foundational academic skills supporting later vocational and technical training.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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