Robert Recinto
@robertrecinto
Customer support and patient billing professional delivering compassionate service via calls, chat, and remote assistance.
What I'm looking for
I’m a customer support and patient billing professional with experience handling inbound and outbound calls, chat support, and remote support. I combine strong communication with a patient, detail-focused approach to help customers resolve issues quickly and correctly.
In my roles, I supported license activation and ticketing workflows, provided service desk and chat assistance, and delivered remote support for customer devices. I’m also comfortable with mobile phone activation and billing processes, working through customer requests with clarity and consistency.
On the medical side, I handle patient billing, insurance verification, patient refunds, and financial assistance. I bring a “minimum supervision” work style, stay organized, and keep improving through training—while remaining competitive, compassionate, and committed to reliable service.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound calls for Ascension while supporting patient billing. Managed insurance verification, patient refunds, and financial assistance requests.
Supported Verizon customers via inbound and outbound calls, including remote cellphone support. Assisted with mobile phone activation and billing.
Handled inbound and outbound calls for an Avaya account, providing remote support and chat support. Performed license activation and managed requests through a ticketing system.
Education
Degrees, certifications, and relevant coursework
University of Nueva Caceres
Bachelor of Computer Science, Networking
Completed a Bachelor of Computer Science with a networking focus (technician track) at the AMA Computer Learning Center in 2008.
Availability
Location
Authorized to work in
Job categories
Skills
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